Customer Testimonials
William and Giovanni gave great service and attention. Thank you.
(Translated by Google) Excellent service and attention from the entire team, especially Jose Garcia. (Original) Exelente servicio y atencion de todo el equipo en especial de Jose Garcia..
(Translated by Google) I recently had my car serviced by agent Marylu Acosta and received wonderful service; she was very kind and attentive throughout the entire process. I was extremely satisfied. (Original) Recientemente estuve realizando el mantenimiento de mi auto de la mano de la agente Marylu Acosta y recibí un trato maravilloso, muy amable y muy atenta en todo el proceso quede sumamente satisfecho.
Lucas is awesome. He is super nice, intelligent, personable, and truly knows his business. He handles issues professionally and made me feel valued as a customer. Honestly, he is the best thing about this Lexus dealership.
Unfortunately, the facility itself does not reflect the luxury experience that Lexus owners should expect.
The waiting area is unattractive and appears outdated. The coffee machine is placed behind a counter that was clearly not designed for it, forcing customers to bend down awkwardly to operate it. It is an espresso machine, yet half of the menu options do not work. There is no ... Read More Google - Jun 24, 2026
Marylu Acosta was super helpful with the service. Excellent service. Communication and updates during the service process.thanks service advisor and Lexus for customer support.
Writing a long overdue review of our purchase of a Lexus NX from Lexus of Kendall. Buying a car is traditionally an overwhelming and unnecessarily complex experience, but that was not the case at Lexus of Kendall. Patricia (Patty) Warman made our buying experience really easy. She is extremely nice, knowledgeable, and a pleasure to deal with. So much so, I really don't think I would purchase a car from anyone else. I know not only will my next car be a Lexus from Lexus of Kendall, but I will be sure to get it from Patty Warman as ... Read More Google - Jun 23, 2026
This dealership is amazing, I’ve come to service my car here twice and the attention to detail and the customer service is like no other. I would absolutely recommend this for dealership to anyone looking for great service and even better customer service.
(Translated by Google) The best car buying experience ever! Great service, no pressure, and they took the time to explain every detail. Thank you, Geovanni and Williams! Definitely excellent service. (Original) La mejor experiencia comprando un auto , Buen trato , sin presión y se tomaron el tiempo para explicar todos los detalles Gracias Geovanni y Williams Definitivamente excelente servicio
Genuinely impressed with quality of service. Above and beyond any car repair shop I have ever been to.
Excellent experience all around !
(Translated by Google) Excellent service (Original) Servicio excelente
I had an amazing experience with Somwhang Flowers at Lexus Kendall on US-1 in Miami. She delivered my car and was absolutely wonderful to work with. She was professional, courteous, knowledgeable, and made the entire process smooth and stress-free. Her customer service went above and beyond, and I truly appreciate her kindness and attention to detail. Thank you, Somwhang, for making my experience such a great one. I highly recommend her!
This location is top tier and I will be back any and every-time my car needs service. I love being part of the Lexus family and will continue with a service team that prioritizes the customer experience and quality service!
Service advisor Lucas was very professional and always keeping me informed. He wasn’t pushing for extra services. This was my first time serving my vehicle at this dealership and I am very happy with the outcome.
I had an outstanding experience at Lexus of Kendall. The dealership provides exceptional customer service, professionalism, and attention to detail from start to finish. A special thank you to my service advisor, Mariluz, who is simply the best. She was knowledgeable, courteous, attentive, and kept me informed throughout the entire process. Her dedication to customer satisfaction and willingness to go above and beyond made the experience smooth and stress-free. I highly recommend Lexus of Kendall and especially Mariluz to anyone looking for first-class service. Thank you for making every visit a pleasant experience.
Very satisfied, service was quick and efficient and Carlos was very attentive and informative.
My service advisor Carlo is very knowledgable about the service for your vehicle and shares recommendations, the wait time not bad at all for the maintenance what I like most about this Lexus location is that everyone is very polite and check up on you in case you need anything ☺️👍🏻…
Luis the director of Kendall services is very polite and nice and hemakes sure he takes care of customers needs and concerns. If ever in the Kendall area and have a Lexus, bring your car for service you won't be disappointed.
Eddy was super helpful through the whole service process. He kept me abreast of the maintenance being performed on my car and of the performance improvements he recommended. I love receiving a video of work performed on my vehicle as it gives me a visual of whats being done. Thank you Eddy for taking car of my vehicle!!
Thank You Efraín Lewis, Enter You Haven’t Great
Car was serviced in a timely manner. Quick and simple process to get a loaner, and I appreciate the communication regarding the progress of car through service process. All in all a very pleasant experience.
I had an outstanding experience working with Luis Rivera at Lexus of Kendall. From the moment I walked into the dealership, Luis made the entire process smooth, professional, and stress-free. His customer service was truly exceptional.
Luis took the time to answer all of my questions, listened carefully to my needs, and never made me feel pressured. He was knowledgeable, transparent, and genuinely focused on helping me understand the services my car needs!
What impressed me most was his attention to detail, responsiveness, and commitment to ensuring I was completely satisfied every step of the way. It's rare to ... Read More Google - Jun 16, 2026
The service at Lexus of Kendall is highly competent and professional; I highly recommend them—they are excellent. Marilus assisted me and was very efficient; I am very grateful for her service and the great treatment I received. Thank you.
The visit was very good. I hade a loaner car given to me right away. Mi advisor was very professional.
Amazing as always!
Excellent customer service by Marylin. Polite professional, very knowledgeable
Very helpful and friendly service. My sales agent William was great and helpful. The manager Eduardo was very helpful and professional.
I came in from out of state needing an oil change for one of our company fleet vehicles. Mrs. Acosta took care of us as if we had bought the car from this exact location. It was an amazing experience! Coming from another Lexus dealer, I expected good service, but they fully exceeded my expectations. I really appreciate how easy it was to schedule the delivery and pickup of our vehicle. Thanks again, Eddy!
Marylu was amazing she was taking care of multiple customer with a smile all the time . The waiting area was great and the coffee
(Translated by Google) I want to thank Lexus of Kendall for another excellent experience. This is my second lease with them, and once again, everything went perfectly.
Special thanks to José Luis Díaz, who has always been super professional, patient, and transparent throughout the entire process. He helped me find a great option, explained everything clearly, and truly made changing my lease easy and stress-free.
The customer service, the treatment, and the overall experience were excellent. I definitely recommend this dealership and, above all, working with José Luis Díaz if you want to feel well taken care of ... Read More Google - Jun 3, 2026
Jose Luis Diaz is a great salesman l will recommend him to who ever wants to purchase a new or used vehicle 🚗 thank you Jose L Diaz
We just recently purchased a Lexus and our sales person José Luis Diaz was wonderful very helpful. The whole process was very smooth I will definitely recommend Jose if you’re a planning to purchase or lease a Lexus 👍👍👍
Excellent dealership—everyone was very friendly and professional, especially Service Manager Luis, mechanics Orlando and Santiago, and Advisor Eddy.
I had an excellent service experience with Marylu Acosta at Lexus of Kendall. She was professional, knowledgeable, and attentive throughout the entire process. Marylu took the time to explain everything clearly, kept me informed about the status of my vehicle, and made sure all my questions were answered. Her friendly attitude and commitment to customer satisfaction made the experience smooth and stress-free. It is clear that she genuinely cares about her customers and takes pride in providing outstanding service. Thank you, Marylu, for making my experience at Lexus of Kendall a great one!
♥️
(Translated by Google) The service is excellent, and the staff is exceptional, very detailed in their explanations. I recommend them 100%, and we appreciate the special attention from Marylu Acosta. (Original) El servicio es excelente, y el trato es excepcional, muy detallados en su explicación, los recomiendo a un 100% y agradecemos la atención especial de Marylu Acosta
Always friendly and efficient service. Love the updates and videos they send. My service adviser Carlos is the best!
(Translated by Google) Jose A. Garcia, thank you very much for your complete attention during this purchase. Ask for him when you're looking for your next vehicle. (Original) Jose A. Garcia muchas gracias por su atención total durante esta compra. Pregunten por el cuando estes buscando tu proximo vehículo.
I had a great experience with the service department at Lexus of Kendall, thanks to Luis Rivera. From the moment I arrived, Luis was professional, knowledgeable, and genuinely cared about helping me. He took the time to explain everything clearly, kept me updated throughout the process, and made what could have been a stressful situation feel easy and manageable. If you’re bringing your vehicle in for service, I highly recommend asking for Luis Rivera. Thank you for making the experience such a positive one!
(Translated by Google) Jose A Garcia is the best Lexus salesman, I recommend him 100%. VIP attention!!! Very grateful for his help!!!! (Original) Jose A Garcia es el mejor vendedor de la lexus lo recomiendo 100%. Attention vip!!! Muy agradecida con su ayuda!!!!
(Translated by Google) I am so grateful to Luis Rivera for his kindness and hospitality! Ask for him so you can feel even more at home. (Original) Agradezco demasiado a Luis Rivera por la amabilidad y buen trato que me ofreció! Pregunten por él para que se sientan mejor que en casa
I had a great experience working with Marylu. She was professional, attentive, and made the whole process smooth and stress-free. Communication was clear and timely, and she made sure everything was handled efficiently from start to finish. I would definitely recommend her services.
I want to take a moment to recognize Eddie from the service department for his outstanding customer service. I brought my car in for a broken clip on a splash guard, and as soon as Eddie saw the issue, he immediately assured me he would take care of it. In less than 10 minutes, my car was fixed and ready to go. This is what great customer service looks like. Thank you, Eddie!
I experienced such patient, kind, service for my car and also to me personally. In my lifetime I never felt such personal attention at a car dealership. My new hero Carlo Salas. I did not understand much of the computer system as I am older, a new widow. He took extra time to teach me. Unfortunately, he had a young man with him, I do not remember his name, also great. Positive experience at Lexus !
Great experience from beginning to end, Jorge was my sales advisor he did a great job working in the best deal for me with a great costumer service, also Juan Soto from financial was very professional and kind, show me the numbers with transparency. I recommend this team!
I drive over 30 miles past 2 other closer Lexus sites to come to Lexus of Kendall. For years I have been helped by Luis Rivera in Service and the professionalism in service and satisfaction to my concerns is superior. Happy to be a repeat customer.
They were very knowledgeable and had a better experience than Pembroke Pines lexus but unfortunately they could not meet my car needs, which is sad as I offered to pay an additional 10k if they could order me a new car in the paint color I wanted which Lexus has now restricted to only the SUV models.
(Translated by Google) Marylu Acosta was very friendly, the service was excellent, I highly recommend her. Excellent! (Original) Marylu Acosta muy hamble , fue muy buen servicio la recomiendo . Excelente
Excellent service!
I was waiting at the Service Area for my car when this lovely lady comes up and asks if I wanted coffee and how happy I was with my new car, of course, my reply ‘very happy’, but she went further asking if I needed help with all the car’s features, which I jumped, boy do I need help.
This lovely lady is Patty Warman, Product Specialist, she was fantastic in showing all the features the Lexus has to offer and answering all my questions. One important point, I didn’t buy my car at this dealership, so she ... Read More Google - May 25, 2026
Carlo was amazing. His service and detailed to making the client understand the next steps and taking his time to explain everything was suburb.
The experience was very good because the customer representative, Jorge was extremely knowledgeable and helpful! I look forward to returning for his assistance and help with my car needs. Everyone else was also very accommodating and to have a loaner car when I service my car is very convenient. Thank you!
(Translated by Google) Excellent experience with Mr. Jose A. Garcia's service. Great attention, favorable negotiation terms, and very good advice. 100% recommended. (Original) Muy buena experiencia con el servicio del señor Jose A. García. Buena atención, buenos términos de negociación y muy buen asesoramiento. Recomendado 100%
Came in today without an appointment and was blown away by the service. Luis took care of everything - had an issue with my trunk and a door seal, and he handled both super quickly, no hassle at all. During the inspection they also caught a nail in my tire and patched it right up. Car came back clean too. Everyone there is genuinely friendly and welcoming. But Luis is the reason I'll keep coming back. Honestly the best Lexus service in Miami. Worth the drive, no question.
Excellent experience during my service. Quick and effective.
Jose A. Garcia was our sales representative. It was excellent experience. We absolutely recommend Jose A. Garcia if your looking for a great deal.
I had a great experience getting service/maintenance check & an oil change on my vehicle thanks to Carlo. He took great care of me and provided detailed video updates of my vehicle.
Jorge Wickel was extremely helpful and professional! I’m very satisfied with his assistance this morning and I’m happy that Lexus has such magnificent service representatives helping the customers.
This was the best service I have ever received. The entire staff was very friendly, and Luis Rivera was especially helpful, kind, and understanding. He assisted me greatly with my Lexus CT200h. My car is now running smoothly again. Thank you, Luis.
Hands down the best customer service I’ve ever had the pleasure of receiving. Everything from purchasing to servicing, this establishment is a true embodiment of what is means to serve their customers well.
(Translated by Google) Jorge Wickel, a Lexus service professional. Very happy with the service; everything was quick and efficient. (Original) Jorge Wickel un professional de Lexus service Muy feliz con la atencion todo rapido y eficiente.
Jorge at Lexus of Kendall was amazing, professional, and polite. The entire experience was great, and you can tell the whole team has an above-and-beyond approach to customer service. Highly recommend!
had an excellent experience at the dealership from start to finish. The staff was professional, friendly, and very knowledgeable. They took the time to answer all of my questions and made the entire process smooth and stress-free.
I am very satisfied with the service at Lexus of Kendall. Efrain kept me informed of the progress of my vehicle, and send me a video with inspection details. Thank you.
Carlos Is extremely professional, kind, and caring individual. Who truly cares in providing excellent service ever time I come to the dealership.
Jorge Wickel was very helpful and responsive. He took care of me as soon as I arrived and made sure that everything went smoothly. I very much appreciate his assistance.
Always a great experience, staff is so friendly ! The best Lexus dealer in Miami . Thank you for your service
Great service!!!
Patty Warman is the best. Worked with her in 2023 on a lease and again in 2026 to purchase a vehicle. She made both processes painless and easy and I would definitely work with her again.
José Garcia very kind and patient, he walk us through through the process answering all our questions.If you go there I recommend him 100 %. You won’t regret!!
I recently went to Lexus of Kendall to purchase a new vehicle, and I can confidently say that working with Jose Garcia made the experience exceptional from beginning to end.
I don’t usually look forward to going to dealerships because of some past experiences I’ve had. However, Jose completely changed that perception for me.
He was incredibly knowledgeable, attentive, and genuinely invested in helping me make the right decision rather than simply making a sale. He took the time to walk me through every detail, patiently answered all of my questions, and made sure I felt informed and ... Read More Google - May 17, 2026
Exceptional service from day one at Kendall Lexus. The attention and professionalism from the entire staff were truly outstanding. I’m especially grateful to Efraín H and the whole team for making the experience smooth and welcoming from start to finish. From the person who greeted me at the door to the front desk staff, everyone went above and beyond. Highly recommend.
Marylu was amazing! Super fast, efficient, and helpful. Great experience.
Great service, amazing communication, very satisfied with Lexus of Kendall
Great service and attention. Excellent experience by Carlo. Thanks
I recently leased my first Lexus from Lexus of Kendall, and the entire experience was outstanding from start to finish. The dealership was professional, welcoming, and made the process smooth and stress-free. A special thank you to Patty Warman for helping me find the perfect car. Patty was knowledgeable, patient, and truly went above and beyond to make sure I felt comfortable and excited about my purchase. She made buying my first Lexus such a memorable experience. I highly recommend Lexus of Kendall to anyone looking for exceptional customer service and a great car-buying experience!
Purchased RC F online from the dealership and it started off great. Roberto was amazing and stayed in contact with me throughout the process and sent me photos and videos when I needed them. Once the car was delivered and the dealership received the buyers check everyone went silent. When I received the car from transport company and had questions and no one would return my texts or calls including the General Manager. Love the car but it seems that once this dealership receives their money they move on to the next buyer. 👎🏻
I had an amazing experience working with Patty Warman at the Lexus of Kendall. She was incredibly patient, took the time to explain every detail, and made sure I never felt rushed or pressured. Thanks to her attentiveness, I was completely comfortable with my decision, and I couldn't be happier with the outcome. I look forward to working with her again in the future. Highly recommend Patty if you're looking for a top notch service!
Big thanks to Jose Garcia for helping me find the perfect car! Super friendly, knowledgeable, and easy to work with. He went above and beyond to make sure everything was handled smoothly. If you’re looking for someone who genuinely cares about customers, ask for him!
They take such great care of you here with personalized service. Patty Warman goes above and beyond for her clients. They dropped the car off personally at the house and Patty is a wizard with any car tech needs and always makes herself available.
Excellent service, kudos to Eddy, Luca and all the guys behind the scenes.