Customer Testimonials
Always personalized service—excellent
Professional and efficient service.
My experience was amazing. Thank you to Efrain
My name is Darren Ware and I would like to purchase the 2018 RX 350 LEXUS Black on Black!!! No fluff on pricing...
I had an incredible experience at Lexus of Kendall while purchasing my new Lexus GX 550. My salesman, Edwin Obando, was absolutely amazing—he treated me like a friend rather than just another customer. He made the process smooth, ensured I got a fantastic deal, and has continued to follow up to make sure everything is perfect with my car. Out of all the dealerships I’ve been to, Lexus of Kendall has been by far the best. I highly recommend them and Edwin for an outstanding car-buying experience!
schedule service in december. no work was performed. had to go back 3 days later because of problems. they call me last week that we needed another service. it was not due yet.it is a scam. be carefull they are not what they promise .
Once again I had the best experience with Jorge Jfigueroa! I highly recommend him and the best part he very honest
Terrible and unprofessional people !!! we were from Canada visiting Key west and accidentally ran over a debris and a part were damaged and the underneath mat was sticking out. so brought the car for emergency repair to this dealership in the evg. They didn't had the part and just left the car back to us with the underneath mat-cover hanging out and rubbing the road... was a matter of just two screws to secure it, I'd to do a nightmare drive to get to Orlando with mat rubbing the road in the middle of night with kids. In ...
I've been a Lexus client for over 10 years & I recently had the pleasure of getting once again my new car from this dealer. I was thrilled with my experience and can't thank enough the finance manager, Juan Soto because from the start he was very helpful and attentive to my needs. His communication was top notch throughout the entire process and he made sure everything was seamless. He was very helpful and transparent explaining the options clearly and working hard to get me the best loan terms. I really appreciate him for taking the time to answer ...
I want to give a major shoutout to Alex Valdes and the entire team for making an out-of-state purchase of my dream GS seamless and stress-free. From start to finish, they went above and beyond. I couldn't be more satisfied with the entire process, and I would recommend them to anyone. Thank you again!
I recently had the pleasure of working with Raul Sully and at the Lexus dealership, and I can confidently say that my car-buying experience was outstanding, thanks to his exceptional service. From the moment we arrived, Raul went above and beyond to ensure we had everything we needed. He was extremely knowledgeable about the vehicles and answered all of our questions with patience and clarity. What stood out the most was his commitment to making the entire process smooth and quick, which is a rarity when buying a car. He made sure we were comfortable every step of the way ...
I just bought my new vehicle from them and everyone was very professional! Working with William and Juan was fantastic… Wonderful car buying experience !
I recently purchased a car from Lexus of Kendall. I was fortunate to have worked with three highly qualified, professional, kind gentleman. Carlos Martinez, Edwin Obando and Juan Soto. They collectively executed the trade of my car and the purchase of my new car. What I would like to emphasize is the attention to details. I left their dealership with my new plate, new registration and even my new insurance cards. My car was already set up for me and I was methodically taught how to use it. I was also given contact numbers in case of any questions. If ...
If we could give 10 stars we would! Rayco is very cool, knowledgeable guy, and his customer service is excellent! As soon as we told the features of the car we like to get, 10 minutes later he informed us, that the car will be there within 48 hours. And it was, he called us at 6:00 PM on December 23rd, and we drove home with a brand new beautiful car that night! We left the dealership at 11:30 PM, that speaks all of it! Even if it's not the closest Lexus dealership to us, we will return to Kendall for sure. Thank you ...
I purchased the car on Feb 9, 2014 at the above Lexus Dealership. $26,596. My dashboard is melting! When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility. At times I couldn't see, and the reflection of the sun on the melting dashboard almost caused an accident! It’s a defect that Lexus is aware of because they offered to fix it under the Customer Support Program (Takata Economic Loss Class Action Settlement). Furthermore, by way of legal agreement, the ZLZ warranty enhancement coverage extends to my vehicle ...
Great dealership. Had a positive experience. Patricia Warman, our sales consultant, was highly knowledgable, extremely helpful and courteous. Her communication skills are excellent. Our purchase was smooth and effortless.
Marilú was my services advisor very professional Thanks
I had the pleasure of buying my 2019 BMW X6 from Lexus of Kendall on 11/21/24. Alex Valdes and Jordan Alvarez took care of all my concerns. Thanks
I received very good service at this Lexus dealership. Mr. Luis is very kind to his customers.
I had a situation at Lexus and Luis Rivera, the service manager, helped me and addressed my concerns. He was extremely professional and I appreciate all he did to get my car taken care of. Thank you, Luis, for all your help.
Excellent service as always, Chris my advisor was very friendly, informative, and thorough
Extremely fast, very great customer service, very friendly. Had a recall on my car, they gave a loaner and fixed it and replaced the parts within a few hours. Great experience.
Angelo was very nice, he honored the $69 synthetic oil change and gave me a couple good advices to maintain my car 👍
Excellent attention from Service Representative Luca, he was very professional. All issues were addressed and car loaner was available at the time of check in. This time I was very satisfied with service provided.
The service was excellent from beginning to end. Personalized attention, very quick and efficient.
Everything was fine .
I was interested in a vehicle on their lot. Almost instantly there was a response for help from an associate. Mario was very friendly and up front throughout my purchase. The dealership is very clean and inviting, all staff members are professional.
(Translated by Google) Excellent service, punctual, fast, helpful and communicative 100% recommended… (Original) Excelente atención, puntuales, rápidos, serviciales y comunicativos 100% recomendados…
I am 74 years old and have leased and bought a lot of cars in my life (I have typically leased a new car every three years for both myself and my wife). Of the multitude of sales people I have dealt with, I would say that Patty Warman at Lexus of Kendall was the best. She knew her products inside-out. She was direct and didn’t play games during negotiations. She offered suggestions regarding financing and payment options that I’d never encountered before, and she listened and responded without typical salesperson B.S. when questions were posed. lf you ...
I don’t have words enough to express my gratitude and happiness with the service that have been provided for Maynel Garcia. For me and my family has been an excellent experience, for sure we will comeback for our next car purchase. I definitely recommend Lexus of Kendall and look for Maynel, the best.
They were really good. They kept me up to date with my car. Thanks.
Lucas was amazing, I actually took my car to Lexus of north Miami the day before and they had my car a whole day and a half, they did not communicate with me and did not get any work done on the car. I decided to pick up my car after a couple failed messages and phone calls and take it to Lexus Kendall, they did not disappoint. They knew within one hour what was wrong with my car. Lucas communicated the things necessary and answered all my questions. Lexus of Kendall even dropped off the car and processed payment ...
My car completely stopped on Sunday night.. I called for service on Monday and they were able to accommodate me very quickly on Tuesday night. I was kept updated re/ the progress throughout the day and I was able to pick it up on Wednesday. I am very pleased with the expeditious service. Thank you Luis and Lexus Service team! Great job!
Excellent service
Excellent and professional!
Customer service as always, outstanding?!
(Translated by Google) I think the only one of the Lexus services that I liked was their attention, the waiting time, how updated they are and the way they inform the service follow-up processes, they completely earn my gratitude thanks to Angel who was the service agent that Helped me, recommended. (Original) Creo que el único de los servicio de Lexus que me gusto su atencion, el tiempo de espera, lo actualizado que están y la manera como informan los procesos de seguimiento del servicios se ganan completamente mi agradecimiento gracias a Angel que fue el agente de servicios ...
(Translated by Google) I am delighted with my Lexus 2022-NX350 I am 68 years old and I feel comfortable and safe The camera and sensors keep me aware of all proximity and movements when they look at me I forget it's the car 🤣 Ready to make a commercial 🤣 (Original) Estoy encantada con mi Lexus 2022-NX350 Tengo 68 Años y me siento cómoda y segura La cámara y los sensores me tienen al tanto de toda cercanía y movimientos cuando me miran se me olvida que es al carro 🤣 Lista para hacer un comercial 🤣
Best and reliable lexus service in miami
Outstanding experience with Tara Arduini and Lexus of Kendall. I have owned a Lexus since 2000 (now driven by my son) and have two more in the household. I've had many good experiences at Lexus dealships over the years. However, I can say without any hesitation that Tara Arduini is the best Service Advisor I have encountered. She is professional, responsive, friendly and will go the extra mile when needed. She sets the benchmark for all service advisors. We live out of state and my wife had an accident on the way to Miami to visit family. It was a ...
In and out quick service without an appointment Kind people high end service.
Best customer service I have received from Lexus.
The receptionist was amazing and provided superior customer service. Very attentive, nice and pleasant. She was a great help to us.
(Translated by Google) Today my son bought a super car at LEXUS OF KENDALL AND DURING THE MANAGEMENT WE WERE ACCOMPANIED BY HÉCTOR GONZÁLEZ SALESMAN AND JUAN SOTO, WONDERFUL, BOTH OF THEM A KINDNESS AND EXCELLENT TREATMENT, SO I RECOMMEND YOU COME AND LOOK FOR YOUR CAR HERE AND LOOK FOR HÉCTOR GONZÁLEZ AND JUAN SOTO THIS LAST ONE, A SUPER FINANCIALIST (Original) Hoy mi hijo se compró un super carro en LEXUS OF KENDALL Y DURANTE LA GESTIÓN NOS ACOMPAÑARON HÉCTOR GONZÁLEZ VENDEDOR Y JUAN SOTO MARAVILLOSOS ,LOS DOS UNA AMABILIDAD ...
Excellent customer service, nice waiting area
Excellent customer service! Marilu was very helpful and knowledge
Mary Lou is 5 stars, excellent Customer service and she goes above and beyond. I was not happy the person wasn't there who removes the non fade panels from the car, as I was really hoping to get that done today. It was also an unhappy surprise that they now charge a 3% service fee for using credit cards, which I was not aware of. Not a good look for Lexus.
Very respectful people, they do not call you million times to follow up and push you to buy a car, That was a very valuable experience for me.
Polite. Fast service
Great customer service attention and very helpful
Excellent customer service and the oil change was so fast, great experience!
Lexus does service right! 5 stars throughout the whole process.
(Translated by Google) 10 out of 10 (Original) 10 de 10
Very friendly and very professional
Frank is an excellent salesman. And Cairo Jattin made sure we were very happy with our purchase.
Thank you so much Chris.
I needed my cars battery fixed and they were very kind and efficient! Kept me updated throughout the process and it was fixed and ready for pickup in less than 24 hours.
(Translated by Google) Maynel is spectacular, tremendous attention, super professional, the dealer is a very good distributor, something that caught my attention that no salesperson fell on top of me unlike other very well organized places (Original) Maynel es expectacular tremenda atencion, súper profesional , el dealer está muy bien distribuidor , algo que me llamo la atención que ningún vendedor me cayó arriba a diferencia de otros lugares muy bien organizados
Mainel Garcia has been an amazing sales person through excellence, amenable personality,high-end customer service. Thank you, Mainel!!!
The customer service here is the best! I have been a customer for 20 years. Isaac was incredible until he retired and now Angel is a fabulous service advisor.
Amazing.The receptionist in front greeted me a smile and told me who would be handling my appointment.almost immediately she introduced me to Efrain Hazimet.he greeted with a smile,showed me how to fix something in my dash and then took me over to get my loaner for the day.Before I knew it I received a text my car was ready.I asked him a question about my automatic headlight system Once again, he showed me how it works.The entire experience,due to the way Efrain “handled me”was completely positive.Let add, I am a ...
As always, they are very on point and they provide great service not only the service manager, but also the driver thank you for everything always
This is my 2nd service call here. I've received excellent service from: 1) First, my Service Advisor, Christian Gonzalez; and then 2) By the total gentleman, Luis Rivera, the site's Service Manager. He saw me in the show room and immediately offered to assist, asking how he could help me. His attentiveness was awesome. I explained how I totally LOVE their amazing coffee machine, but beyond that, of course, how I love the service given on my beautiful new Lexus receiving impeccable service.
Service was great charging 3 percent on the credit card after spending 1700 was a disgrace
Luca Sfara was my service advisor. I recommend him highly. He was very knowledgeable, efficient and considerate, keeping me updated and facilitating my experience.
Very pleased & impressed with the level of service I received from Lexus of Kendall. The entire staff was attentive, professional & friendly. My vehicle was serviced & released to me in a timely manner. The service staff even sent me a video of exactly what they were working on. Great experience & I’ll be sure to return if I ever need their assistance in the future. Thanks again to the staff of Lexus of Kendall! I really appreciate it. 🙂
The best service I got in Lexus was lexus of kendall!! Thanks to team of great service , sending video also what needs to be done was right on point. Luis Rivera service manager does great job . Great servis! Thank you Mr rivera. Will be back
Service Rep, Luca, was very professional, courteous, and helpful, as was each staff member encountered throughout the process.
If I could rate below a 1 start I would! First I started by looking at the reviews and all of Kendall's responses are: We strive for excellent customer service and it sounds like we fell short in your case. We would like to understand more about what happened and see how we can make things right. I tried to call them and explain what has happened. I have called now for 3 days without any response from them. I bought a $62K L certified Lexus from the a week ago. I bought from them because of the L certification on ...
Great experience , Christian Gonzalez from Service he was very helpful, professional and nice. 5 stars for him and his customer service
Great service! Very friendly and they focus on personalized experience for you. I had selected Angel as my service advisor and he was very professional and reach out a lot if I had any questions. They even send me a video of the service they did to my car.