I had a great time at this Lexus of Kendall dealership. Customer service was great especially through the service manager Mr Luis Rivera. He makes you feel great, answers your needs and strives to give you considerations for great deals on products and services. So therefore, I strongly recommend this dealership to all Lexus owners and would be owners. Ask for Mr Luis Rivera and have an awesome customer moment with him.. .winks !!
Great service from service advisor to technicians. Our advisor Ileana Gonzalez was very helpful and listening to our needs and provided accommodation better than expected.
The service was simply amazing! Both Dee and Isaac took fantastic care of me. This is my second visit, and both have been very enjoyable. Thank you so, so much!!
Patty and Marshall made it so easy the process to buy my current lease. Its my 3rd car buying at Lexus of Kendall. Taken care all the time. Look forward to my future trade in already ☺️💯.
Excellent service, Thank you so much Luis !
Had a great experience with Lexus of Kendall. My salesman Claudio and the financial team at Lexus we’re willing to work with me and obtain a great interest rate for a certified Lexus IS. Highly recommend them!!
It took 4 hrs to get a new lease vehicle. It seems that Lexus of Kendall was understaffed, but the end result was excellent. Happy wife happy life. The tires were over inflated (64 psi) but when I arrived home they were set to 33 PSI. Glad we did not had a blow out.
Outstanding service. My service advisor, Efrain, is the best. They took care of an issue I had with one of my tires and took the time to complete a service as well, quickly and at the last minute. Lexus of Kendall is the best.
Great service by Marylu
Took my Lexus this morning for annual service. Isaac is my service advisor and is great as usual. Excellent customer service from everyone else i encountered.
The service team went above and beyond the call of duty. I’m very happy with my experience with these folks.
My Lexus service appointment was prompt, efficient and smooth from drop off to pick up. There was also well documented print out of all the service details. Will use them again.
Great service/ customer service I left my laptop on the loan they gave me and they had it waiting for me in an office, so grateful for the honesty, thanks lexus of kendall!!!
Every experience with Lexus of Kendall is amazing. The service staff are exceptional and very professional. Luis was very professional and made sure to explain everything that was going on and went over the prices twice.
I’m very pleased with the service, they collected my car, left me one for the time that my car was going to be away, and returned my car the next day. They informed me ahead of time and made sure I was ready to then send someone. The only thing that wasn’t great is that the car I got was not very clean and that my car was returned much dirtier than it was, with sticky stains in the touchpad, etc. Especially during COVID there should be more hygiene.
Happy to say my experience at Lexus of Kendall was wonderful. Not only was it quick and easy to have my car taken care of but everyone there was extremely kind and helpful. Such a pleasure!
This was my best experience ever leasing a car. Many thanks to Maria, Tony, Eddy and Claudia for their excellent service!
Always a pleasure to go to this dealership and take our car to be serviced and be met by a man named Benito what a class act!
Very good! Love that place,Alex and the manager were very professional! Highly recommended!
Excellent service. Issac Glossan is the best courteous, knowledgeable and efficient. He is very attuned to customer service.
Great, special and wonderful Services. Santiago & Geovanny did an excellent job helping me getting my car. A Dealer to come back for sure. Thank you guys!
Easy to deal with and overall a very positive experience,, only issue I had was the loaner car they brought me definitely could have been cleaned better.
Efficient and attentive Lexus dealership. A far better experience than Lexus North Miami
The best services!
I’ve had 2 lexus this is my third for my 17 year old and had the best experience from our sales rep Santiago to our finance Douglas .. No arguing no negotiations I told them what I wanted and I got it … Lexus of pembroke was a nightmare never will go back their…
Excellent service department!
I always have an amazing experience with Lexus of Kendall! I appreciate everything they do for me! Terry from Service is always respectful and willing to help you with all your car needs! 10/10. I think the “in home pick up” is a great service to have for those on the go people! Thanks again to everyone!
Timeliness and professionalism was amazing.
MaryLu was great to work with!
Issac Glosson is always very honest with me about my service needs and always provides all the options but then provides his expertise in what he believes should be done and when. Grateful to have Isaac as my service writer.
Writing this review for my mother, Marta Calzado, who doesn’t have a google account. This was her first Lexus and she leased a ‘21 NX300 over the weekend at Lexus of Kendall. Our salesman was Oscar Gaitan who was excellent - made the process very easy and smooth. He was great to deal with. This dealer also has a large inventory of vehicles which made it easier to choose a vehicle with the desired features.
The service was aa expected , very good. Also the service advisor explained into detail the maintenance performed. Impecable waiting room and amigable staff all The way around . Keep the great service.
My service advisor Ileana is very helpful and accommodating. Response your calls pretty quick. Thank you Ileana
Victor has great customer service!! I had an emergency and he assisted with great service. Thank you 😊
Patty is very helpful and knowledgeable. Highly recommend 👍🏼
marylin our service advisor was very nice,efficient
I recently went to Lexus of Kendall to lease a new vehicle. Sales agent Norman made the experience a pleasant one. He was extremely patient, professional, and personable. I’m so thankful he was there to assist me. The rest of the staff was very helpful and kind as well, including the finance advisor Juan. I will definitely come back and recommend this dealership in the future.