Customer Testimonials

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Google Dec 5, 2024

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Google Dec 5, 2024

Excellent service as always, Chris my advisor was very friendly, informative, and thorough

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Google Dec 5, 2024

Extremely fast, very great customer service, very friendly. Had a recall on my car, they gave a loaner and fixed it and replaced the parts within a few hours. Great experience.

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Google Dec 5, 2024

Angelo was very nice, he honored the $69 synthetic oil change and gave me a couple good advices to maintain my car 👍

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Google Dec 4, 2024

Excellent attention from Service Representative Luca, he was very professional. All issues were addressed and car loaner was available at the time of check in. This time I was very satisfied with service provided.

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Google Dec 4, 2024

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Google Dec 3, 2024

The service was excellent from beginning to end. Personalized attention, very quick and efficient.

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Google Dec 3, 2024

Everything was fine .

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Google Dec 3, 2024

I was interested in a vehicle on their lot. Almost instantly there was a response for help from an associate. Mario was very friendly and up front throughout my purchase. The dealership is very clean and inviting, all staff members are professional.

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Google Dec 3, 2024

(Translated by Google) Excellent service, punctual, fast, helpful and communicative 100% recommended… (Original) Excelente atención, puntuales, rápidos, serviciales y comunicativos 100% recomendados…

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Google Dec 2, 2024

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Google Dec 2, 2024

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Google Dec 1, 2024

I am 74 years old and have leased and bought a lot of cars in my life (I have typically leased a new car every three years for both myself and my wife). Of the multitude of sales people I have dealt with, I would say that Patty Warman at Lexus of Kendall was the best. She knew her products inside-out. She was direct and didn’t play games during negotiations. She offered suggestions regarding financing and payment options that I’d never encountered before, and she listened and responded without typical salesperson B.S. when questions were posed. lf you ...

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Google Dec 1, 2024

I don’t have words enough to express my gratitude and happiness with the service that have been provided for Maynel Garcia. For me and my family has been an excellent experience, for sure we will comeback for our next car purchase. I definitely recommend Lexus of Kendall and look for Maynel, the best.

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Google Nov 30, 2024

They were really good. They kept me up to date with my car. Thanks.

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Google Nov 30, 2024

Lucas was amazing, I actually took my car to Lexus of north Miami the day before and they had my car a whole day and a half, they did not communicate with me and did not get any work done on the car. I decided to pick up my car after a couple failed messages and phone calls and take it to Lexus Kendall, they did not disappoint. They knew within one hour what was wrong with my car. Lucas communicated the things necessary and answered all my questions. Lexus of Kendall even dropped off the car and processed payment ...

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Google Nov 29, 2024

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Google Nov 28, 2024

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Google Nov 28, 2024

My car completely stopped on Sunday night.. I called for service on Monday and they were able to accommodate me very quickly on Tuesday night. I was kept updated re/ the progress throughout the day and I was able to pick it up on Wednesday. I am very pleased with the expeditious service. Thank you Luis and Lexus Service team! Great job!

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Google Nov 27, 2024

Excellent service

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Google Nov 26, 2024

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Google Nov 26, 2024

Excellent and professional!

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Google Nov 26, 2024

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Google Nov 26, 2024

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Google Nov 25, 2024

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Google Nov 25, 2024

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Google Nov 25, 2024

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Google Nov 25, 2024

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Google Nov 24, 2024

Customer service as always, outstanding?!

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Google Nov 24, 2024

(Translated by Google) I think the only one of the Lexus services that I liked was their attention, the waiting time, how updated they are and the way they inform the service follow-up processes, they completely earn my gratitude thanks to Angel who was the service agent that Helped me, recommended. (Original) Creo que el único de los servicio de Lexus que me gusto su atencion, el tiempo de espera, lo actualizado que están y la manera como informan los procesos de seguimiento del servicios se ganan completamente mi agradecimiento gracias a Angel que fue el agente de servicios ...

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Google Nov 23, 2024

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Google Nov 23, 2024

(Translated by Google) I am delighted with my Lexus 2022-NX350 I am 68 years old and I feel comfortable and safe The camera and sensors keep me aware of all proximity and movements when they look at me I forget it's the car 🤣 Ready to make a commercial 🤣 (Original) Estoy encantada con mi Lexus 2022-NX350 Tengo 68 Años y me siento cómoda y segura La cámara y los sensores me tienen al tanto de toda cercanía y movimientos cuando me miran se me olvida que es al carro 🤣 Lista para hacer un comercial 🤣

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Google Nov 22, 2024

Best and reliable lexus service in miami

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Google Nov 22, 2024

Outstanding experience with Tara Arduini and Lexus of Kendall. I have owned a Lexus since 2000 (now driven by my son) and have two more in the household. I've had many good experiences at Lexus dealships over the years. However, I can say without any hesitation that Tara Arduini is the best Service Advisor I have encountered. She is professional, responsive, friendly and will go the extra mile when needed. She sets the benchmark for all service advisors. We live out of state and my wife had an accident on the way to Miami to visit family. It was a ...

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Google Nov 22, 2024

In and out quick service without an appointment Kind people high end service.

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Google Nov 22, 2024

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Google Nov 22, 2024

Best customer service I have received from Lexus.

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Google Nov 21, 2024

The receptionist was amazing and provided superior customer service. Very attentive, nice and pleasant. She was a great help to us.

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Google Nov 20, 2024

(Translated by Google) Today my son bought a super car at LEXUS OF KENDALL AND DURING THE MANAGEMENT WE WERE ACCOMPANIED BY HÉCTOR GONZÁLEZ SALESMAN AND JUAN SOTO, WONDERFUL, BOTH OF THEM A KINDNESS AND EXCELLENT TREATMENT, SO I RECOMMEND YOU COME AND LOOK FOR YOUR CAR HERE AND LOOK FOR HÉCTOR GONZÁLEZ AND JUAN SOTO THIS LAST ONE, A SUPER FINANCIALIST (Original) Hoy mi hijo se compró un super carro en LEXUS OF KENDALL Y DURANTE LA GESTIÓN NOS ACOMPAÑARON HÉCTOR GONZÁLEZ VENDEDOR Y JUAN SOTO MARAVILLOSOS ,LOS DOS UNA AMABILIDAD ...

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Google Nov 20, 2024

Excellent customer service, nice waiting area

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Google Nov 20, 2024

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Google Nov 20, 2024

Excellent customer service! Marilu was very helpful and knowledge

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Google Nov 20, 2024

Mary Lou is 5 stars, excellent Customer service and she goes above and beyond. I was not happy the person wasn't there who removes the non fade panels from the car, as I was really hoping to get that done today. It was also an unhappy surprise that they now charge a 3% service fee for using credit cards, which I was not aware of. Not a good look for Lexus.

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Google Nov 19, 2024

Very respectful people, they do not call you million times to follow up and push you to buy a car, That was a very valuable experience for me.

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Google Nov 18, 2024

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Google Nov 17, 2024

Polite. Fast service

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Google Nov 16, 2024

Great customer service attention and very helpful

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Google Nov 16, 2024

Excellent customer service and the oil change was so fast, great experience!

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Google Nov 15, 2024

Lexus does service right! 5 stars throughout the whole process.

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Google Nov 14, 2024

(Translated by Google) 10 out of 10 (Original) 10 de 10

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Google Nov 14, 2024

Very friendly and very professional

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Google Nov 14, 2024

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Google Nov 14, 2024

Frank is an excellent salesman. And Cairo Jattin made sure we were very happy with our purchase.

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Google Nov 13, 2024

Thank you so much Chris.

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Google Nov 13, 2024

I needed my cars battery fixed and they were very kind and efficient! Kept me updated throughout the process and it was fixed and ready for pickup in less than 24 hours.

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Google Nov 12, 2024

(Translated by Google) Maynel is spectacular, tremendous attention, super professional, the dealer is a very good distributor, something that caught my attention that no salesperson fell on top of me unlike other very well organized places (Original) Maynel es expectacular tremenda atencion, súper profesional , el dealer está muy bien distribuidor , algo que me llamo la atención que ningún vendedor me cayó arriba a diferencia de otros lugares muy bien organizados

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Google Nov 12, 2024

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Google Nov 11, 2024

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Google Nov 10, 2024

Mainel Garcia has been an amazing sales person through excellence, amenable personality,high-end customer service. Thank you, Mainel!!!

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Google Nov 9, 2024

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Google Nov 9, 2024

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Google Nov 9, 2024

The customer service here is the best! I have been a customer for 20 years. Isaac was incredible until he retired and now Angel is a fabulous service advisor.

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Google Nov 9, 2024

Amazing.The receptionist in front greeted me a smile and told me who would be handling my appointment.almost immediately she introduced me to Efrain Hazimet.he greeted with a smile,showed me how to fix something in my dash and then took me over to get my loaner for the day.Before I knew it I received a text my car was ready.I asked him a question about my automatic headlight system Once again, he showed me how it works.The entire experience,due to the way Efrain “handled me”was completely positive.Let add, I am a ...

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Google Nov 9, 2024

As always, they are very on point and they provide great service not only the service manager, but also the driver thank you for everything always

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Google Nov 8, 2024

This is my 2nd service call here. I've received excellent service from: 1) First, my Service Advisor, Christian Gonzalez; and then 2) By the total gentleman, Luis Rivera, the site's Service Manager. He saw me in the show room and immediately offered to assist, asking how he could help me. His attentiveness was awesome. I explained how I totally LOVE their amazing coffee machine, but beyond that, of course, how I love the service given on my beautiful new Lexus receiving impeccable service.

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Google Nov 8, 2024

Service was great charging 3 percent on the credit card after spending 1700 was a disgrace

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Google Nov 7, 2024

Luca Sfara was my service advisor. I recommend him highly. He was very knowledgeable, efficient and considerate, keeping me updated and facilitating my experience.

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Google Nov 7, 2024

Very pleased & impressed with the level of service I received from Lexus of Kendall. The entire staff was attentive, professional & friendly. My vehicle was serviced & released to me in a timely manner. The service staff even sent me a video of exactly what they were working on. Great experience & I’ll be sure to return if I ever need their assistance in the future. Thanks again to the staff of Lexus of Kendall! I really appreciate it. 🙂

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Google Nov 7, 2024

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Google Nov 7, 2024

The best service I got in Lexus was lexus of kendall!! Thanks to team of great service , sending video also what needs to be done was right on point. Luis Rivera service manager does great job . Great servis! Thank you Mr rivera. Will be back

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Google Nov 7, 2024

Service Rep, Luca, was very professional, courteous, and helpful, as was each staff member encountered throughout the process.

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Google Nov 7, 2024

Great experience , Christian Gonzalez from Service he was very helpful, professional and nice. 5 stars for him and his customer service

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Google Nov 7, 2024

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Google Nov 6, 2024

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Google Nov 4, 2024

Great service! Very friendly and they focus on personalized experience for you. I had selected Angel as my service advisor and he was very professional and reach out a lot if I had any questions. They even send me a video of the service they did to my car.

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Google Nov 3, 2024

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Google Nov 2, 2024

(Translated by Google) Good attention and punctuality (Original) Buena atencion y puntualidad

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Google Nov 2, 2024

Lexus of Kendall Service experience was amazing! I will consider buying my next vehicle at this dealership, knowing that service will not be a problem. From large wait room with Direct Tv and complementary snacks & refreshments. Complementary transportation to the mall or home as you wait. It was an extraordinary service experience.

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Google Nov 2, 2024

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Google Nov 1, 2024

I’m very pleased and thankful with the service and the crew

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Google Nov 1, 2024

Working with Tara was a very positive experience. Tara communicated in an enthusiastic and professional manner. The receptionist was great as well. Only con was the car wash. Actually not sure if it was actually done as car was fairly dirty on the outside. I took to get cleaned somewhere else and certainly a significant difference. There you go, my 2 cents worth!

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Google Oct 31, 2024

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Google Oct 31, 2024

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Google Oct 31, 2024

Had major repair needed. Lexus took care of it. Gave me a loaner and kept me updated. Staff very nice especially Luca, my rep. Recommend highly.

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Google Oct 30, 2024

Excellent excellent excellent, I was greeted by a gentleman named luis who directed the tow truck to place my car, following Lucas exceptional customer service and then the technician or service member who fixed my car did a great job because my car felt brand new when I drove it. Thank you to everyone at Lexus. Highly recommend buying a Lexus from this dealer.

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Google Oct 30, 2024

Great and fast service! Christian was very helpful, I was able to get my car serviced quicker than expected.

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Google Oct 30, 2024

They went above and beyond by performing a thorough inspection, they send me the video inspection of my car, and the service advisor -Marilu was very friendly and easy to talk. The best Lexus location!

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Google Oct 29, 2024

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Google Oct 28, 2024

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Google Oct 26, 2024

(Translated by Google) Maynel assisted us in this Dealer. I can only tell you that it has been an incredible experience. Come, you will feel like you are on Olympus. (Original) Nos atendió Maynel en este Dealer. Solo les puedo decir que ha sido una experiencia por las alturas. Vengan que se sentirán en el Olimpo.

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Google Oct 26, 2024

Good service like the end result except for the credit card service charge not a good way to pay for your bill additional charges

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Google Oct 25, 2024

Very warm and courteous staff

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Google Oct 25, 2024

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Google Oct 25, 2024

I wanted to purchase a 2024 GX, but they are nationally limited in supply, so my hometown had a waiting list 6 months long! I found one in Kendall and the sales associate, Maynel, communicated with me via text about the vehicle. He sent me pictures and all the details I needed to make the purchase. My husband and I were happy with Maynel and his customer service. We went to purchase the car in Kendall, Miami and was able to drive it home to South Carolina without a glitch!

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Google Oct 24, 2024

Lexus of Kendall provided an excellent experience during my car’s maintenance drop-off. Their professionalism, effective communication, and comfortable environment contributed to a hassle-free visit. This dealership has set a high standard for what car buying should be like, making it easy for me to choose Lexus time and again.

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Google Oct 24, 2024

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Google Oct 23, 2024

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Google Oct 23, 2024

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DealerRater Aug 6, 2024

Very pleasant experience, Rayco and Juan Soto made our purchase a great moment to remember

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DealerRater May 27, 2024

Excellent customer service , quiero agradecer a Juan soto manager de financiamiento , el es excepcional y muy profesional, el se aseguró que mi amigo saliera satisfecho , gracias a él se cumplieron sus sueños, Gracias 🙏 Juan !!

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