Customer Testimonials

Luis Rivera provided exceptional service from start to finish. He was thoughtful, attentive, and professional throughout the entire experience, ensuring my vehicle was taken care of with the highest level of care and attention to detail!! 💯

I have been a client of Lexus if Kendall for 12 years and have purchased 2 vehicles and serviced them there for all these years. I had an issue with heat not working and blowing cold air even at max temp. Efrain Tge service coordinator contacted me and stated I had to replace the radiator, hoses and thermostat as I had a severe leak in radiator that was bad. I questioned him and stated I’ve never had an issue as I check all fluids at fuel fill ups and always are full. I asked to check that. He and the mechanic ... Read More

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Google - Nov 12, 2026

I have been a client of Lexus if Kendall for 12 years and have purchased 2 vehicles and serviced them there for all these years. I had an issue with heat not working and blowing cold air even at max temp. Efrain Tge service coordinator contacted me and stated I had to replace the radiator, hoses and thermostat as I had a severe leak in radiator that was bad. I questioned him and stated I’ve never had an issue as I check all fluids at fuel fill ups and always are full. I asked to check that. He and the mechanic as well as the service manager told me the issue was the radiator issue BEFORE they could service my air conditioning/heat system. I disagreed and had them do the normal service. I picked up the vehicle and the radiator coolant overflow was empty. They were supposed to top off and was charged for all fluids. I purchased a $25 antifreeze and added it to the reservoir and washed the pink fluid marks for the radiator they sent a pic of. I drove the vehicle now 225 miles and checked for leaks. None! The heat functioned again and air functioned again. I know much about vehicles and was possibly an easy target being a Doctor that never discusses anything auto related. The original estimate to replace radiator, hoses and thermostat came to under $3000 before they would look at my issue I told them of. All fixed by myself with a $25 bottle of Antifreeze from AutoZone. I wrote the service person Efrain and have not heard a response or apology. They have lost a good client as well as infuriated a person of theft and fraud which I plan to go way out of my way to inform the public. Dr Jorge Pinero The pic is after driving nearly 250 miles and zero leaks from what they sent me! Did they place antifreeze outside the radiator and sent me a pic with a leaky radiator? Only they know as I do not have a leaky radiators now! Surprise surprise!

excellent services

(Translated by Google) Good afternoon, Mr. Luis Rivera (Original) Buenas atención, sr luis rivera

I had an excellent experience getting my Lexus serviced, and my service advisor, Marylu, deserves special recognition! She was professional, attentive, and a pleasure to work with. She made the entire experience smooth and stress-free, and I truly appreciated her care and dedication to great service. Thank you, Marylu, for going above and beyond! I highly recommend her and the service team.

Thank you so much Luca & Lexus of Kendall for a great service experience! Will definitely be back☺️

Very happy with My Lexus service at Us1 they treat customers A1 😇👍

When you deal with the best, you expect excellence and that is what we have continually received from this dealership since 1992! Lexus vehicles are all we have driven and this is the only dealership we have dealt with. They’re more than a dealership, their friends.

Super fast, excellent service, they were very helpful and kind, definitely 10 out of 10

My experience at Lexus of Kendall yesterday was unfortunately not the best, which ultimately led me to take my business to Lexus of North Miami. The customer service was disappointing, and I was actually the fourth person that day to leave and go to North Miami due to a similar experience. When purchasing a vehicle, customers deserve to feel welcomed, valued, and respected. The experience should be personable, not transactional. There is definitely room for improvement in customer service.

Patty Warmsn was a great salesperson and very knowledgeable. Her personality was outstanding. We are very happy with the car she recommended.This is the second car we get from her and will continue to come back to see her!!!

Sabrina was great!

Went to lexus looking to lease a vehicle and Orestes helped me find exactly what ai was looking for, excelent service and super fast 10/10 would recommend

Thank you Sabrina for great customer service

Thank you Sabrina for great service

Thank you Sabrina for making the service fast and excellent

(Translated by Google) It was a very pleasant and professional experience, especially thanks to Ms. Marylu Acosta. She was very thorough, kind, and professional. We highly recommend this agency. Thank you very much and congratulations! (Original) Fue una experiencia muy agradable y profesional, especialmente de parte de la Srta Marylu Acosta,fue muy concreta,amable y profesional,recomendamos esta Agencia,Muchas Gracias y FELICIDADESSSS

Thank you sabrina

Amazing customer service, reliability and exceptional quality and safety vehicles

Patty was fantastic and made every tool available to me in order to make a car purchase happen. She made the experience a memorable and enjoyable one! Highly recommend her to guide you in a car purchase.

Exceptional service from Patty! She walked me through all the features of my GX550 overtrail. Her and the entire team including Marshall from finance provide an incredible experience from the start!

Could not ask for better service and attention to details. Ifrain, my service advisor is one of the most caring person he what’s to make sure that everything well.

(Translated by Google) A very good experience thanks to Mario Loyola, many blessings. I'm sure I'll be back. (Original) Muy buena experiencia gracias a Mario Loyola muchas bendiciones estoy segura q volveré .

(Translated by Google) Excellent service from Mario Loyola, everything was great, I'll be back (Original) Muy buen servicio de Mario Loyola muy bien todo volveré

Top of the line service, highly recommended!

Excellent service Finished on time

(Translated by Google) Mario Loyola provided excellent service; I'm truly grateful for the treatment he gave me. I'll be back. (Original) Muy buena atención de Mario Loyola la verdad muy agradecido con el trato. Volveré

(Translated by Google) Great service from Mario Loyola, I loved the dealership and I'm sure I'll be back. (Original) Gran servicio de Mario Loyola me encantó el dealer estoy segura q volveré.

(Translated by Google) Mario Loyola provided excellent service, I loved everything and will be back. Thank you so much for your service, Mario. (Original) Muy buen trato de mario loyola me encantó todo volveré muchas gracias por el servicio mario .

Armando’s service was excellent!

Very good service.

Very professional and accommodating

My experience was perfect ! It was easy to make an appointment , I was greeted in the service lane and quickly checked in a provided a loaner.. I was texted a few hours later it was ready . 5 star service !

(Translated by Google) Mario Loyola was very kind. I'm sure I'll be back; I loved everything, it was all so lovely. (Original) Muy buen trato de Mario Loyola. Estoy seguro q volvere me encanto todo todo muy lindo .

Marylu Acosta and all Lexus team staff was very kind and helpful

I had an excellent experience with Angel Fuentes, my Service Advisor at Lexus of Kendall. His professionalism, attentiveness, and commitment to customer service truly stood out. He made me feel valued and provided the thoughtful, courteous service I expect from Lexus. Angel’s dedication to his customers deserves recognition. I highly recommend him to anyone looking for a knowledgeable, dependable, and professional Service Advisor. Thank you, Angel, for an outstanding experience!

(Translated by Google) Excellent. Juan Soto, as always, provided exceptional service. 100% my A+ financial advisor. (Original) Excelente. Juan Soto como siempre con una atención especial. 100% mi financiero A+

(Translated by Google) Excellent service from Mario Loyola, I will return (Original) Excelente trato de Mario Loyola volveré

Lucas is the best

Excellent service!!!

My Service Advisor Eddy Navarro is by far the best out there. He listen and is very helpful. He is a great asset to Lexus.

(Translated by Google) I loved the service from Mario Loyola, very professional and a good person. I'm sure we'll be back. (Original) Me encantó el trato de Mario Loyola, muy profesional y buena gente estoy segura q volveremos

(Translated by Google) Excellent service from Mario Loyola, I'd love to be back. (Original) Muy buen servicio de parte de Mario Loyola, encantada volveré.

Excellent service. The service Rep Maynel kept me informed all the time. They were very attentive to all the issues that needed to be taken care off. Highly recommend

Absolutely unacceptable. Lexus of Kendall has turned what should have been a straightforward vehicle ownership experience into an expensive, frustrating nightmare. The level of incompetence and lack of attention to detail demonstrated by this dealership is astonishing. First, they titled my vehicle under the WRONG lienholder. I paid off my loan, only to discover that I cannot obtain a clear title because of THEIR mistake. As a result, I am unable to sell my own vehicle without first dealing with the consequences of their administrative negligence. I paid for the vehicle, fulfilled my financial obligations, and now cannot freely sell ... Read More

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Google - Sep 30, 2026

Absolutely unacceptable. Lexus of Kendall has turned what should have been a straightforward vehicle ownership experience into an expensive, frustrating nightmare. The level of incompetence and lack of attention to detail demonstrated by this dealership is astonishing. First, they titled my vehicle under the WRONG lienholder. I paid off my loan, only to discover that I cannot obtain a clear title because of THEIR mistake. As a result, I am unable to sell my own vehicle without first dealing with the consequences of their administrative negligence. I paid for the vehicle, fulfilled my financial obligations, and now cannot freely sell an asset I own because Lexus of Kendall failed to properly handle the paperwork. And if that wasn’t bad enough, the vehicle’s odometer was set to kilometers, yet the dealership was officially recording the mileage in miles. This is not a minor clerical oversight. It has created a mileage discrepancy that directly affects the vehicle’s resale value and raises serious concerns about the accuracy of the vehicle’s service records. How does an authorized Lexus dealership fail to recognize something as fundamental as the odometer’s unit of measurement? These are not small inconveniences. These are serious errors with real financial consequences for the customer. One mistake potentially compromises my vehicle’s resale value, while the other has effectively put my ability to sell the vehicle on hold. Customers should not have to spend their time, money, and energy correcting mistakes made by the very dealership entrusted to handle their vehicle and its documentation. After talking to the dealership, they sent us on our way with a phone number that proved useless, for that number is only applicable to Lexus dealers and not customers. The person we were dealing with was dismissive, who I will not call out by name. I would strongly encourage anyone purchasing or servicing a vehicle here to scrutinize every document and every detail. Do not assume that because you’re dealing with an authorized Lexus dealership, the paperwork is being handled correctly.

I want to sincerely thank the entire team at this dealership for making my car-buying experience such a positive and memorable one. From the moment I reached out to Ernesto Amieva as the Internet Sales Manager to Juan Soto as the Finance Consultant, I was treated with genuine kindness, respect, and professionalism. A special thank-you to Mario Alves for going above and beyond to make the entire process smooth and comfortable. Mario was patient, knowledgeable, attentive, and never made me feel pressured. I truly felt that my satisfaction was his priority. The personal attention and genuine care Mario provided made ... Read More

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DealerRater - Sep 29, 2026

I want to sincerely thank the entire team at this dealership for making my car-buying experience such a positive and memorable one. From the moment I reached out to Ernesto Amieva as the Internet Sales Manager to Juan Soto as the Finance Consultant, I was treated with genuine kindness, respect, and professionalism. A special thank-you to Mario Alves for going above and beyond to make the entire process smooth and comfortable. Mario was patient, knowledgeable, attentive, and never made me feel pressured. I truly felt that my satisfaction was his priority. The personal attention and genuine care Mario provided made this experience very special. I'm extremely happy with my purchase and would gladly recommend Mario and this dealership to my family and friends. Thank you, Mario, for making me feel more like a valued person than just another customer. Buying a car from 700 miles away from my home and without meeting the salesperson in person could have felt stressful, but Mario handled everything so efficiently and thoughtfully that I always felt I was in good hand. He went above and beyond to ensure the purchase and delivery were completed excellently. I sincerely appreciate everything you did! Keep up the great work, Mario!

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Very disappointing service experience with Lexus of Kendall. I brought my new 2026 Lexus TX 350 here because I was trying to get a recurring rear A/C problem properly diagnosed and repaired. Instead of feeling that the dealership was working with me, I spent a tremendous amount of time going back and forth trying to obtain help. One of the most frustrating experiences involved Service Director Luis Rivera. Lexus Corporate helped arrange for me to come to the dealership so the condition could be demonstrated during a road test. I took time away from work and showed up, but the road ... Read More

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Google - Sep 10, 2026

Very disappointing service experience with Lexus of Kendall. I brought my new 2026 Lexus TX 350 here because I was trying to get a recurring rear A/C problem properly diagnosed and repaired. Instead of feeling that the dealership was working with me, I spent a tremendous amount of time going back and forth trying to obtain help. One of the most frustrating experiences involved Service Director Luis Rivera. Lexus Corporate helped arrange for me to come to the dealership so the condition could be demonstrated during a road test. I took time away from work and showed up, but the road test was never performed. I was later told that they could not duplicate the condition and that I should pick up my vehicle, test it myself, or take it to another dealer. What made this especially frustrating was that the dealership later duplicated the condition. Its own repair documentation confirmed condensation in the right rear area and a large amount of air escaping from the A/C duct. The dealership performed another repair, but unfortunately the problem is still present. After picking up the vehicle, I observed the sweating and condensation again. I also noticed weaker second-row airflow, a new chemical odor from the A/C, and rear trim that no longer felt as secure as it did when the vehicle was new. My concern is not simply that the vehicle required a repair. It is how difficult it was to obtain a proper road test, clear communication, and a lasting solution—even after Lexus Corporate became involved. I purchased a new Lexus expecting the dealership and manufacturer to work together when a warranty problem occurred. I am still asking Lexus to properly diagnose the cause and provide a complete, permanent warranty repair. I hope management carefully reviews this experience and improves how customers with recurring problems are treated.

(Translated by Google) Don't even think about going! (Original) Ni se te ocurra ir !

I had a deeply frustrating and unacceptable experience with Lexus of Kendall. I brought my vehicle in for service and, upon return, there was a dent on my car that was not there beforehand. When I raised the issue, I was told that inspection photos are taken prior to the vehicle being moved to the service department. However, when I requested them, I was suddenly informed that no inspection report could be found. Service manager Tara assured me that everything would be fixed and that my car would look brand new. Based on that, I expected a proper resolution. Instead, ... Read More

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Google - Jun 15, 2026

I had a deeply frustrating and unacceptable experience with Lexus of Kendall. I brought my vehicle in for service and, upon return, there was a dent on my car that was not there beforehand. When I raised the issue, I was told that inspection photos are taken prior to the vehicle being moved to the service department. However, when I requested them, I was suddenly informed that no inspection report could be found. Service manager Tara assured me that everything would be fixed and that my car would look brand new. Based on that, I expected a proper resolution. Instead, I later received a call from another service representative informing me that the service was considered incomplete because Lexus would not take responsibility for paint chipping on the vehicle. Additionally, Luis was very condescending during interactions and repeatedly talked over me when I was trying to express my concerns, which made it extremely difficult to have a productive conversation. Since then, I’ve been given nothing but the runaround. Calls are routinely dropped or disconnected while I’m on hold trying to get answers, and no one has taken real accountability or provided a clear resolution. On top of that, I’ve now discovered paint chipping on a vehicle I purchased as a Certified Pre-Owned less than a year ago, which raises additional concerns about the condition and inspection standards of the vehicle at the time of sale. Overall, the lack of accountability, transparency, and basic customer service has been extremely disappointing. I would not recommend this dealership based on my experience.

I had a deeply frustrating and unacceptable experience with Lexus of Kendall. I brought my vehicle in for service and, upon return, there was a dent on my car that was not there beforehand. When I raised the issue, I was told that inspection photos are taken prior to the vehicle being moved to the service department. However, when I requested them, I was suddenly informed that no inspection report could be found. Service manager Tara assured me that everything would be fixed and that my car would look brand new. Based on that, I expected a proper resolution. Instead, ... Read More

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Google - Jun 15, 2026

I had a deeply frustrating and unacceptable experience with Lexus of Kendall. I brought my vehicle in for service and, upon return, there was a dent on my car that was not there beforehand. When I raised the issue, I was told that inspection photos are taken prior to the vehicle being moved to the service department. However, when I requested them, I was suddenly informed that no inspection report could be found. Service manager Tara assured me that everything would be fixed and that my car would look brand new. Based on that, I expected a proper resolution. Instead, I later received a call from another service representative informing me that the service was considered incomplete because Lexus would not take responsibility for paint chipping on the vehicle. Additionally, Luis was very condescending during interactions and repeatedly talked over me when I was trying to express my concerns, which made it extremely difficult to have a productive conversation. Since then, I’ve been given nothing but the runaround. Calls are routinely dropped or disconnected while I’m on hold trying to get answers, and no one has taken real accountability or provided a clear resolution. On top of that, I’ve now discovered paint chipping on a vehicle I purchased as a Certified Pre-Owned less than a year ago, which raises additional concerns about the condition and inspection standards of the vehicle at the time of sale. Overall, the lack of accountability, transparency, and basic customer service has been extremely disappointing. I would not recommend this dealership based on my experience.

My experience with Lexus Kendall has been extremely disappointing. I was assisted by Eddy for the service of my vehicle. I had a prepaid maintenance plan, but I was informed that, based on the vehicle’s mileage, the prepaid service no longer applied and that I would need to pay for the maintenance myself. Based on that information, I paid approximately $2,500 for the service. About a week later, I decided to sell my vehicle and discovered a very serious issue. My vehicle has approximately 38,000 actual miles, yet the service records show 40,000 miles. In other words, there is a discrepancy of ... Read More

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Google - Jun 3, 2026

My experience with Lexus Kendall has been extremely disappointing. I was assisted by Eddy for the service of my vehicle. I had a prepaid maintenance plan, but I was informed that, based on the vehicle’s mileage, the prepaid service no longer applied and that I would need to pay for the maintenance myself. Based on that information, I paid approximately $2,500 for the service. About a week later, I decided to sell my vehicle and discovered a very serious issue. My vehicle has approximately 38,000 actual miles, yet the service records show 40,000 miles. In other words, there is a discrepancy of about 2,000 miles that does not reflect the true mileage of the vehicle. This error has created significant problems during the sale process because the information reported on Carfax does not match the vehicle’s actual mileage. As a result, I have been unable to complete the sale, and my credibility as the owner has been negatively affected. What is even more concerning is that I have spent more than 48 hours trying to get assistance in correcting this mistake. I have made multiple calls and requests, yet no one has returned my calls or provided any meaningful response. The lack of follow-up, accountability, and customer service has been completely unacceptable. I expected much better from a brand such as Lexus. Mistakes can happen, but ignoring a customer who is dealing with a problem of this magnitude should never happen.

I had a very disappointing experience with Lexus of West Kendall. I purchased a vehicle from them expecting quality and reliability, but instead I ended up with a car that has multiple issues from the start. Shortly after buying the car, I noticed serious problems, including the vehicle pulling to one side, unusual clicking noises coming from underneath, and a malfunctioning radio. These are not minor concerns—they affect both safety and basic functionality. When I brought these issues to the dealership’s attention, they refused to take responsibility. They did not offer proper coverage, repairs, or any meaningful assistance. ... Read More

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Google - Apr 28, 2026

I had a very disappointing experience with Lexus of West Kendall. I purchased a vehicle from them expecting quality and reliability, but instead I ended up with a car that has multiple issues from the start. Shortly after buying the car, I noticed serious problems, including the vehicle pulling to one side, unusual clicking noises coming from underneath, and a malfunctioning radio. These are not minor concerns—they affect both safety and basic functionality. When I brought these issues to the dealership’s attention, they refused to take responsibility. They did not offer proper coverage, repairs, or any meaningful assistance. As a customer, this is extremely frustrating and unacceptable, especially from a dealership that represents a brand like Lexus, which is supposed to stand for quality and customer service. I feel misled and unsupported. If you are considering buying a car here, be very careful and make sure to thoroughly inspect the vehicle before signing anything. Based on my experience, I would not recommend this dealership.

I purchased a vehicle from Kendall Lexus of Miami a few months ago, and I’ve been dealing with a persistent smoke smell ever since. This was not disclosed at the time of purchase, and it continues to come back even after trying to manage it on my own. I did bring it to their attention, but the concern was brushed off instead of being properly addressed. A lingering smoke odor is not a small issue—it affects the comfort, value, and overall experience of the vehicle. For a dealership that represents a luxury brand, I expected better transparency and ... Read More

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Google - Apr 22, 2026

I purchased a vehicle from Kendall Lexus of Miami a few months ago, and I’ve been dealing with a persistent smoke smell ever since. This was not disclosed at the time of purchase, and it continues to come back even after trying to manage it on my own. I did bring it to their attention, but the concern was brushed off instead of being properly addressed. A lingering smoke odor is not a small issue—it affects the comfort, value, and overall experience of the vehicle. For a dealership that represents a luxury brand, I expected better transparency and customer service. I’m disappointed that this issue has continued without a real solution.

Hello! Yesterday I visited Lexus and met with Mr. Jose Garcia. My experience with him was absolutely excellent. I have been leasing vehicles through him since 2023—this is my second lease with him—and I recommend him one hundred percent. He is very professional, polite, and kind, and he explains everything to you with great patience. My husband and I are very grateful to Mr. Jose Garcia. — Ana and Mario

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We walked into Lexus of Kendall with the hope of purchasing a new RZ 350 Premium. The salesman and internet manager were great and helpful in making sure the car was available, which we appreciated. However, once we presented our initial offer, the experience completely changed. A sales manager came out and told us we should “go get a Corolla.” He also mentioned that he was “moving cars all day,” clearly implying he didn’t need our business. It was very insulting, and he didn’t even attempt to keep our business or work with us. We have been loyal Lexus ... Read More

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Google - Apr 20, 2026

We walked into Lexus of Kendall with the hope of purchasing a new RZ 350 Premium. The salesman and internet manager were great and helpful in making sure the car was available, which we appreciated. However, once we presented our initial offer, the experience completely changed. A sales manager came out and told us we should “go get a Corolla.” He also mentioned that he was “moving cars all day,” clearly implying he didn’t need our business. It was very insulting, and he didn’t even attempt to keep our business or work with us. We have been loyal Lexus customers for over 15 years and have always purchased our vehicles from Lexus of Pembroke Pines and Lexus of North Miami. Not once have we ever been treated this way. This did not feel like a Lexus dealership experience at all. We left and returned to Lexus of North Miami the SAME DAY and were able to successfully lease the exact same vehicle without any issues. We will never return to Lexus of Kendall. The place also felt chaotic and unorganized, which only added to the negative experience.

It’s apparent their service department doesn’t care about customer service. Hung up on twice, and left on hold for them never to return. Avoid.

Ernesto took 5 hours to get back to me on a car and as a result sold to someone else.

When it coms to Repairs LABOR fees are very expensive. Great car and good adviser people. When u want your car fix and your car is no longer on warranty , is VERY VERY VERY $$$$$ they overcharge for LABOR!!! I will not set my foot there ever again. i will find a serious certified mechnic with a better service price. way too much a RIP OFF.

Last night I had a very poor experience with a Lexus sales advisor named Fran or Frank. It is unacceptable that when a customer asks about a vehicle, the first response from a salesperson is a flat “NO”, with no alternatives, no effort, and no interest in finding a solution. What made the experience even worse is that I was the one trying to come up with options, when that is clearly the advisor’s job. This is especially disappointing considering that I had already visited West Kendall Lexus, where I received a completely different level of service — one focused ... Read More

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Google - Jan 29, 2026

Last night I had a very poor experience with a Lexus sales advisor named Fran or Frank. It is unacceptable that when a customer asks about a vehicle, the first response from a salesperson is a flat “NO”, with no alternatives, no effort, and no interest in finding a solution. What made the experience even worse is that I was the one trying to come up with options, when that is clearly the advisor’s job. This is especially disappointing considering that I had already visited West Kendall Lexus, where I received a completely different level of service — one focused on solutions, not shutting the conversation down. My complaint is specifically directed at Fran/Frank, as his attitude and lack of customer service do not reflect the standards expected from a brand like Lexus. Overall, this was a very bad experience, and if I could give 0 stars, I would.

Two weeks ago, I purchased a 2022 Lexus RX 350 from this dealership and as an out of state buyer, I did not expect the post-sale experience to be this frustrating and extremely diappointing. The transport company used for delivery was referred directly by the dealership, and during transportation my vehicle sustained cosmetic damage — specifically, damage to the driver-side mirror that removed the paint. I ultimately had to replace the mirror out-of-pocket. What has made this situation even worse is the complete lack of response from both the dealership and the transport company. Emails have gone to all parties-unanswered, and neither party ... Read More

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Google - Jan 22, 2026

Two weeks ago, I purchased a 2022 Lexus RX 350 from this dealership and as an out of state buyer, I did not expect the post-sale experience to be this frustrating and extremely diappointing. The transport company used for delivery was referred directly by the dealership, and during transportation my vehicle sustained cosmetic damage — specifically, damage to the driver-side mirror that removed the paint. I ultimately had to replace the mirror out-of-pocket. What has made this situation even worse is the complete lack of response from both the dealership and the transport company. Emails have gone to all parties-unanswered, and neither party wants to accept responsibility for damages caused during the transportation process or provide any solutions. This is unacceptable. When a dealership refers a transport company, they should stand behind that referral and ensure customers are protected. At minimum, I expect reimbursement for the shipping costs and the mirror replacement — expenses I should have never been responsible for. Luxury buyers deserve transparency, accountability, and basic customer service. Instead, once the sale was completed, I was left to deal with the consequences alone. If this is how customers are treated when issues arise, I strongly caution others to reconsider using dealer-referred services or expect to absorb the losses yourself.

I recently purchased a 2022 Lexus RX 350 from this dealership and did not expect the post-sale experience to be this frustrating. The transport company used for delivery was referred directly by the dealership, and during transportation my vehicle sustained cosmetic damage — specifically, damage to the driver-side mirror that removed the paint. I ultimately had to replace the mirror out-of-pocket. What has made this situation even worse is the complete lack of response from both the dealership and the transport company. Emails have gone unanswered, and neither party wants to accept responsibility for damages caused during the transportation process they arranged. This ... Read More

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DealerRater - Jan 22, 2026

I recently purchased a 2022 Lexus RX 350 from this dealership and did not expect the post-sale experience to be this frustrating. The transport company used for delivery was referred directly by the dealership, and during transportation my vehicle sustained cosmetic damage — specifically, damage to the driver-side mirror that removed the paint. I ultimately had to replace the mirror out-of-pocket. What has made this situation even worse is the complete lack of response from both the dealership and the transport company. Emails have gone unanswered, and neither party wants to accept responsibility for damages caused during the transportation process they arranged. This is unacceptable. When a dealership refers a transport company, they should stand behind that referral and ensure customers are protected. At minimum, I expect reimbursement for the shipping costs and the mirror replacement — expenses I should have never been responsible for. Luxury buyers deserve transparency, accountability, and basic customer service. Instead, once the sale was completed, I was left to deal with the consequences alone. If this is how customers are treated when issues arise, I strongly caution others to reconsider using dealer-referred services or expect to absorb the losses yourself.

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We received a recall for the fuel pump, so I made an appointment for 2 pm on Friday 1/16 at Lexus of Kendall. I was able to reschedule to an earlier time in the day at 11 am through text with the assistant who helped us make the initial appointment. As a note, I drove to the appointment with my parents, as we were all visiting the Miami area together from out of town. As we drove up to Service (Google timeline shows at 10:37 am), Mr. Carlos Duplaa received us, asked why we were there and then mildly urged us to get out ... Read More

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Google - Jan 20, 2026

We received a recall for the fuel pump, so I made an appointment for 2 pm on Friday 1/16 at Lexus of Kendall. I was able to reschedule to an earlier time in the day at 11 am through text with the assistant who helped us make the initial appointment. As a note, I drove to the appointment with my parents, as we were all visiting the Miami area together from out of town. As we drove up to Service (Google timeline shows at 10:37 am), Mr. Carlos Duplaa received us, asked why we were there and then mildly urged us to get out of the car and into the dealership. I gave him my key and went to the receptionist. Her demeanor was, in my opinion, lacking the necessary regard and respect one might expect from someone poised to help entering customers. I am not familiar with some of the terms used for different staff positions, so when I made it apparent to her that I didn’t know who my service advisor was by explaining I had a text from someone who’s name I did not recall, she replied, “No, sweetie, that’s just the person who made the appointment, that’s not the service advisor.” I did not appreciate her condescending tone or choice of words, but I am not confrontational so let her poor attitude slide. She asked if I had a preferred service advisor or if I would like the next available advisor, so I requested whomever was next available. She then pointed us in the direction of the seating area and said there was coffee and donuts in the lobby (we didn't get any, so no review on the refreshments). In his office, Mr. Maynel Garcia guided me to his office soon after, and he verified we were in for the fuel pump recall and mentioned we would receive a multipoint inspection and complimentary wash. He also said upon initial inspection of my car, I would need new front tires and accompanying alignment. Before I was given the cost, I told Mr. Garcia, “If there is any charge for this [tire replacement and alignment], I will wait until my next appointment.” He told me he had to inform me because it was a safety concern and showed me a printout of the recommended services (2 front tires, alignment), for which they would charge upwards of $900. So I declined these recommendations. I gave my driver’s license, a credit card, and my car insurance to Mr. Garcia so that we could get a loaner vehicle while ours was being serviced. Back in the lobby, Mr. Duplaa asked if I would be interested in more affordable tires, so I accepted his offer to see if the cost would be worth doing the replacement anyway. We were told the loaner was ready just as he returned with the printout on the more affordable tires, so he was a bit rushed in his description. I later noticed that he gave info for a different model/VIN than my vehicle for four tires and totaled just shy of $1200 (I declined). We left by 11:07 am. While I understand that a dealership makes more money when they get people in and out quickly, as a customer, I would prefer at least a slightly less stressful experience than the rush we had. Later that day, I received a text from Mr. Garcia with a video clip of the service technician performing the multipoint inspection and a link in another text with service recommendations. I reviewed the information of these texts when I saw them the next day. Service recommendations included the two front tires, alignment (about $900, mentioned previously), brake fluid flush, and replacing the transmission fluid (together, about another $1k). I declined these the next day after being informed my car was ready for pickup. I received a text the next day at 9 am about the car being ready for pickup. At 1:35 pm, we arrived and saw the same receptionist. She wasn’t particularly disrespectful but still rather dismissive as she told us we needed to go to the back to the cashier. Mr. Kevin Hernandez helped us “check out” and was professional and efficient. On our way out, my mom held the door for me/dad, and the receptionist led two customers through without any acknowledgement that my mom was holding the door. Such behavior is why I wouldn't go back. 2.5 out of 5 stars.

I am extremely dissatisfied with the quality of service I received from Bryan Santos at Lexus of Kendall, and I want to make that absolutely clear. Bryan sold my aunt, who is in her 70s, a Lexus with mismatched and improper tires, with all-season tires on the front and run-flat tires on the rear. This is a serious safety issue and something that should never happen at a Lexus dealership. When my aunt politely questioned this, Bryan called her and became aggressive and confrontational. When I later spoke with him myself, he showed the same hostile attitude toward me. Responding ... Read More

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Google - Dec 23, 2025

I am extremely dissatisfied with the quality of service I received from Bryan Santos at Lexus of Kendall, and I want to make that absolutely clear. Bryan sold my aunt, who is in her 70s, a Lexus with mismatched and improper tires, with all-season tires on the front and run-flat tires on the rear. This is a serious safety issue and something that should never happen at a Lexus dealership. When my aunt politely questioned this, Bryan called her and became aggressive and confrontational. When I later spoke with him myself, he showed the same hostile attitude toward me. Responding this way to a legitimate safety concern is completely unacceptable. I have contacted Lexus of Kendall two days in a row asking for a manager to return my call, and no one has responded. That lack of response speaks volumes and suggests this type of behavior is either ignored or tolerated. Let me be very clear. I am not happy with Bryan Santos’s quality of service. From selling a vehicle in an unsafe condition to his unprofessional conduct and the dealership’s failure to follow up, this entire experience has been unacceptable. This dealership has failed in safety, professionalism, and accountability. I strongly recommend taking your business elsewhere. Until this situation is properly addressed and resolved, I will continue to post reviews to ensure this issue receives the attention it deserves.

Bryan Santos at Lexus of Kendall sold my mother (in her 70s) a Lexus with mismatched and improper tires — all-season tires on the front and run-flat tires on the rear. This is a basic safety issue that should never happen at a Lexus dealership. When my mother politely asked about it, Bryan immediately called her and became aggressive and confrontational. When I later spoke to him, he behaved the same way with me. I have contacted Lexus of Kendall two days in a row requesting a manager to call me back. No one has responded. That tells me this behavior ... Read More

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Google - Dec 22, 2025

Bryan Santos at Lexus of Kendall sold my mother (in her 70s) a Lexus with mismatched and improper tires — all-season tires on the front and run-flat tires on the rear. This is a basic safety issue that should never happen at a Lexus dealership. When my mother politely asked about it, Bryan immediately called her and became aggressive and confrontational. When I later spoke to him, he behaved the same way with me. I have contacted Lexus of Kendall two days in a row requesting a manager to call me back. No one has responded. That tells me this behavior is either tolerated or ignored. This dealership failed on safety, professionalism, and accountability. I would strongly recommend taking your business elsewhere.

Love my car and Ronil, who sold me the car. But nobody answers the phone ever and I still don't have the title of this car that I bought in October. Somebody get in contact with me because when I went in person, they said I would receive it in the mail and it's December and I still don't have the title.

Very disappointing experience with Lexus of Kendall. At first, the sales team flooded me with emails and calls, insisting they wanted to help. But as soon as I was ready to move forward with an actual purchase, all communication stopped. No follow-up, no return calls, nothing. It’s frustrating and unprofessional — especially for a luxury brand dealership. The hard sell up front followed by complete silence when it comes time to close a deal is misleading and frankly shady. To make matters worse, this dealership currently holds an F rating with the Better Business Bureau, which speaks volumes. That should ... Read More

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Google - Sep 23, 2025

Very disappointing experience with Lexus of Kendall. At first, the sales team flooded me with emails and calls, insisting they wanted to help. But as soon as I was ready to move forward with an actual purchase, all communication stopped. No follow-up, no return calls, nothing. It’s frustrating and unprofessional — especially for a luxury brand dealership. The hard sell up front followed by complete silence when it comes time to close a deal is misleading and frankly shady. To make matters worse, this dealership currently holds an F rating with the Better Business Bureau, which speaks volumes. That should tell you everything you need to know. Be aware before you waste your time here.

Called 8 times and 8 times I asked for parts department an was hung up on customer service is terrible

Took car in for rattle in steering column. Somehow during the service, they messed up the electronics. No horn, backup camera, no radio or display on screen. Hope I’m not being charged to fix.

Great experience, would buy from them again. The salesperson, Jose Luis, and finance consultant Dave were excellent to work with. Thank you, guys. We are very happy with our purchase.

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Not happy. Front passenger door got a 4 inch vertical scratch that went down to the primer. What is the dealer going to do about that?

Believe the other reviews about warranty issues. The customer service is appalling.

Very poor customer service. I purchased an extended warranty, brought the car in repeatedly for maintenance and an issue was missed, repeatedly, until it became an expensive repair-which they related back to an issue from a year prior. If it had been noted a year prior I would have had it fixed. They then proceeded to tell me it was my fault because you have to be very specific when you bring a car for an issue, “like going to the doctors-they only treat the symptoms you tell you about.” I’m sorry, I’ve worked in healthcare many years, ... Read More

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Google - Jul 22, 2025

Very poor customer service. I purchased an extended warranty, brought the car in repeatedly for maintenance and an issue was missed, repeatedly, until it became an expensive repair-which they related back to an issue from a year prior. If it had been noted a year prior I would have had it fixed. They then proceeded to tell me it was my fault because you have to be very specific when you bring a car for an issue, “like going to the doctors-they only treat the symptoms you tell you about.” I’m sorry, I’ve worked in healthcare many years, it is the healthcare team’s responsibility to make an accurate diagnosis not the patient. I would expect the same for my car. I am not the expert. I would hope in a year’s time and multiple times seeing the vehicle someone would have made the diagnosis before it became a larger issue. In all this the team could have done the right thing honored the warranty.

This was my first time at the dealership, and the experience was very disappointing. The salesperson wasn’t friendly or welcoming. They didn’t ask me if I wanted to test drive a vehicle or even take the time to understand what I was looking for. I felt completely overlooked and not valued as a potential customer. Definitely expected better service , will never consider again to step foot in here .

Read your contract before you sign anything they like to play games with the finance numbers.

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These people will low ball you on your trade big time !!!! And they will throw the classic move ( go to carmax !!!!😂😂😂

Walked into Lexus of Kendall earlier today interested in purchasing a vehicle, and not one salesperson acknowledged me or my brother-in-law once. We were there for 20 minutes, walked around the gallery by ourselves, with plenty of opportunity for someone to ask us if we needed help and still no one addressed us. We went to Lexus of West Kendall instead and had a wonderful experience buying my vehicle there, I advise people looking around to do the same.

I went for my oil change it was on special 69.99 The person who did the inspection to my car told me that I needed to rotate the tires that I’d cost me 60 dollar so it was gonna be a total of 130 dollars plus tax, when I went to pay the total was 166 dollars, I was wondering why , it turns out that they have a 26 dollars “environmental fees” that I wasn’t told to me at the beginning, this is not the first time that this happens so make sure you are told about everything so you won’t get ... Read More

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Google - Jun 11, 2025

I went for my oil change it was on special 69.99 The person who did the inspection to my car told me that I needed to rotate the tires that I’d cost me 60 dollar so it was gonna be a total of 130 dollars plus tax, when I went to pay the total was 166 dollars, I was wondering why , it turns out that they have a 26 dollars “environmental fees” that I wasn’t told to me at the beginning, this is not the first time that this happens so make sure you are told about everything so you won’t get a surprise at the end

This Dealership is kind of shady. I try to buy Certified listed for 44k and the drive out they add 5k on top with ridiculous fee. First i thought they made a mistake. i contacted the saleman (worse saleman) and then try with manager to see if there is something might be mistake but no. I have bought Lexus from Lexus dealership but this probably the worse. So shady.

Bad sales pitch, everything they offer online disappears once a salesman gets involved. Deals becomes impossible, more like the dealer first and then customer’s needs. They seem not to even listen, it’s all ‘our way or highway’ kinda conversation. Good brand but this particular dealership leaves a bitter taste in your mouth…

Games, games, games, that’s all I can say about this dealership. I contacted them about a used GS that they currently have for sale and asked for an out-the-door quote to be emailed to me prior to coming into the dealership to see and test drive the car. I wanted to make sure that the car was still within my budget with all fees included. It’s been TWO days since I requested this information and I’ve been told that staff’s hard at work to get the quote over to me. It doesn’t take two days ... Read More

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Google - May 16, 2025

Games, games, games, that’s all I can say about this dealership. I contacted them about a used GS that they currently have for sale and asked for an out-the-door quote to be emailed to me prior to coming into the dealership to see and test drive the car. I wanted to make sure that the car was still within my budget with all fees included. It’s been TWO days since I requested this information and I’ve been told that staff’s hard at work to get the quote over to me. It doesn’t take two days to put together a quote. It doesn’t even take a few hours. It only takes a few minutes (I’d even allow a few hours just in case staff was busy helping other customers). I’d suspect that there’ may have been some “creative” additional fees added on to the list price of the car to inflate the price of the vehicle. In fact, as I write this now, they’ve increased the price of the GS by $3,000 between today and two days ago when I requested the quote (see the price of the GS in my email screenshot, and the price of it no in the autotrader screenshot taken this morning). I wouldn’t touch this dealership with a 10 foot pole. I took my business elsewhere to an honest and transparent dealership that didn’t hesitate to give me an out-the-door quote, I got the quote within minutes. I’ve attached screenshots of my emails with Isa. To the owner/manager: Keep your empty apologies to yourself. In fact, don’t bother responding to this review. As you can see in the emails, I’ve received empty apologies over and over, and I still don’t have an out-the-door quote.

The worst dealer in the area, they forget they sell toyotas with a fancy badge and refuse to do any dealings over the phone. They lost a sale in one day when i went out to get my wife a new car. Ended up with a better deal elsewhere. Mercedes Carvajal Internet Sales Concierge wont deal with you on actual figures on the phone, so much for being an Internet sales concierge.

An amazing car buying experience. They were very professional and very responsive to my questions and queries. Mr Alex Valdes was exceptional. I was a little skeptical because I was buying completely online but he made me feel relaxed and he ensured all paperwork was squared away and shipped my car. I have received my car and everything is as promised. I’ve very happy with it and I’ll recommend this dealership and Mr Alex Valdes.

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Disappointing Experience at Lexus of Kendall I visited Lexus of Kendall less than an hour ago hoping to get information about their SUV lineup, but the experience was truly disappointing. Upon arrival, I informed the staff member at the front entrance that I was interested in learning more about a Lexus vehicle. He was on the phone and, I noticed him gesture to two salespeople entering the dealership—apparently signaling them not to enter so they don't have to engage with me. Instead, he called over another salesperson. The salesperson briefly asked what I was looking for, and after ... Read More

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Google - Apr 29, 2025

Disappointing Experience at Lexus of Kendall I visited Lexus of Kendall less than an hour ago hoping to get information about their SUV lineup, but the experience was truly disappointing. Upon arrival, I informed the staff member at the front entrance that I was interested in learning more about a Lexus vehicle. He was on the phone and, I noticed him gesture to two salespeople entering the dealership—apparently signaling them not to enter so they don't have to engage with me. Instead, he called over another salesperson. The salesperson briefly asked what I was looking for, and after I mentioned I was interested in a Lexus SUV, he gave me a vague, general response. He didn’t offer to show me any vehicles, invite me inside to sit down and discuss options, or even offer a formal quote. The entire interaction lasted under three minutes and left me feeling dismissed and unwelcome—as if assumptions had been made about my ability to afford the car. This was a stark contrast to my recent experience at Audi South Miami, where I was treated with professionalism and enthusiasm from the moment I walked in. Their sales team provided detailed quotes, encouraged me to test drive the vehicle, and even the sales manager took time to assist me. Customer service makes all the difference, and unfortunately, Lexus of Kendall failed to meet even the most basic expectations. I left feeling extremely disappointed and will likely be taking my business elsewhere.

Internet inquiry on car listed. Never received follow-up.

Beware, because my daughter went to do a warranty issue and summed up more things needed at 36k miles. Just before you go , investigate and check reviews. Look at the invoice total for front wipers added only, for 96.00 and not notifying us what the total was going to be. Adding the rear wipers and saying numerous things needed that is not really needed. Ended up at 259.99. Wow , we agreed on the front wipers while they decided to do the rear without asking us. Labor cost 84.00 for the front and 84.00 for the rear. Lesson learned. Even the auto parts store replaces ... Read More

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Google - Apr 2, 2025

Beware, because my daughter went to do a warranty issue and summed up more things needed at 36k miles. Just before you go , investigate and check reviews. Look at the invoice total for front wipers added only, for 96.00 and not notifying us what the total was going to be. Adding the rear wipers and saying numerous things needed that is not really needed. Ended up at 259.99. Wow , we agreed on the front wipers while they decided to do the rear without asking us. Labor cost 84.00 for the front and 84.00 for the rear. Lesson learned. Even the auto parts store replaces them for free labor. Incredible 😲

Get a quote on is500 2024 got 3k miles on it sale man want 77k out the door...he told me that a new car.Roberto u the best lol...

Terrible and unprofessional people !!! we were from Canada visiting Key west...accidentally ran over a debris and a part were damaged and the underneath mat was sticking out. so booked an appt and brought the car for emergency repair to this dealership (by evg). Spoke to the service director who had bit of no-service attitude. He initially asked for a deposit to look at the car and was confusing. anyway then he agreed to look at the issue. Finally, they didn't had the part and just returned the car back to us with the underneath mat-cover hanging out and ... Read More

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Google - Mar 17, 2025

Terrible and unprofessional people !!! we were from Canada visiting Key west...accidentally ran over a debris and a part were damaged and the underneath mat was sticking out. so booked an appt and brought the car for emergency repair to this dealership (by evg). Spoke to the service director who had bit of no-service attitude. He initially asked for a deposit to look at the car and was confusing. anyway then he agreed to look at the issue. Finally, they didn't had the part and just returned the car back to us with the underneath mat-cover hanging out and rubbing the road... was a matter of just two screws to secure it, I'd to do a nightmare drive to get to Orlando with mat rubbing the road in the middle of night with kids. Next day, took the car to Lexus of Orlando, they still didn't had the parts, but secured the underneath mats and offered to wash the car for free and fully advised the situation, so we could get back to Canada. Two dealerships- one just money oriented and other one service...

Terrible and unprofessional people !!! we were from Canada visiting Key west and accidentally ran over a debris and a part were damaged and the underneath mat was sticking out. so brought the car for emergency repair to this dealership in the evg. They didn't had the part and just left the car back to us with the underneath mat-cover hanging out and rubbing the road... was a matter of just two screws to secure it, I'd to do a nightmare drive to get to Orlando with mat rubbing the road in the middle of night with kids. In ... Read More

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DealerRater - Mar 16, 2025

Terrible and unprofessional people !!! we were from Canada visiting Key west and accidentally ran over a debris and a part were damaged and the underneath mat was sticking out. so brought the car for emergency repair to this dealership in the evg. They didn't had the part and just left the car back to us with the underneath mat-cover hanging out and rubbing the road... was a matter of just two screws to secure it, I'd to do a nightmare drive to get to Orlando with mat rubbing the road in the middle of night with kids. In the Lexus of Orlando, they still didn't had the parts but secured the mats and even washed the car for free so we could get back to Canada, Two business , one just money oriented and other one service...

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(Translated by Google) ⚠️ Danger: I do not recommend this place. Be very careful with your car's belongings before visiting this dealer. Lexus of Kendall I visited this dealership to service my Lexus 2 years ago and had never had any problems until February 25, 2025, when one of my perfumes was stolen or removed from my car. Service advisor Name: Luca Sfaraat Appointment confirmed: Yaneth ⚠️ Danger: I do not recommend this place. Be very careful with your car's belongings before visiting this dealer. Lexus of Kendall I visited this dealership to service my Lexus 2 years ago and had never had any ... Read More

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Google - Feb 26, 2025

(Translated by Google) ⚠️ Danger: I do not recommend this place. Be very careful with your car's belongings before visiting this dealer. Lexus of Kendall I visited this dealership to service my Lexus 2 years ago and had never had any problems until February 25, 2025, when one of my perfumes was stolen or removed from my car. Service advisor Name: Luca Sfaraat Appointment confirmed: Yaneth ⚠️ Danger: I do not recommend this place. Be very careful with your car's belongings before visiting this dealer. Lexus of Kendall I visited this dealership to service my Lexus 2 years ago and had never had any problems until February 25, 2025, when one of my perfumes was stolen or removed from my car. Service advisor Name: Luca Sfaraat Appointment confirmed: Yaneth (Original) ⚠️ Danger I do not recommend this place be very careful with your car's belongings before visiting this Dealer Lexus of Kendall I visited this dealership to service my Lexus 2 years ago and had never had any problems until February 25, 2025 when one of my perfumes was stolen or removed from my car. service advisor Name: Luca Sfaraat Appointment confirmed: yaneth ⚠️ Peligro no recomiendo este lugar tengan mucho cuidado con las pertenencias de sus autos antes de visitar este Dealer Lexus of Kendall Yo visito este dealer para hacerle servicio a mi Lexus hace 2 años nunca había tenido ningún problema hasta febrero 25 2025 que me sustrajeron o sacaron de mi auto uno de mis de perfumes. Service advisor Name: Luca Sfaraat Cita confirmada: Yaneth