Customer Testimonials

Angel was the best . The place was clean and beautiful.

(Translated by Google) Excellent experience! I had the best possible service when purchasing my car. From the very beginning, Daniel Santamaría was kind, professional, and transparent throughout the entire process. He patiently explained every detail, answered all my questions, and made sure I found the perfect car for me. Thank you very much, highly recommended! (Original) Excelente experiencia! Tuve la mejor atención posible al comprar mi carro. Desde el primer momento,Daniel Santamaría ,fue amable, profesional y transparente durante todo el proceso. Me explicó cada detalle con paciencia, resolvió todas mis dudas y se aseguró de que ... Read More

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Google - Jul 14, 2025

(Translated by Google) Excellent experience! I had the best possible service when purchasing my car. From the very beginning, Daniel Santamaría was kind, professional, and transparent throughout the entire process. He patiently explained every detail, answered all my questions, and made sure I found the perfect car for me. Thank you very much, highly recommended! (Original) Excelente experiencia! Tuve la mejor atención posible al comprar mi carro. Desde el primer momento,Daniel Santamaría ,fue amable, profesional y transparente durante todo el proceso. Me explicó cada detalle con paciencia, resolvió todas mis dudas y se aseguró de que encontrara el carro perfecto para mí.Muchas Gracias , recomendado 100👌

Efrain was respectful and efficient… The video was informative

Eddy was amazing! All the staff is very kind.

Excellent service as always

I had a great experience working with Eleen Bruno when purchasing my car. From the moment I walked in , he was incredibly friendly, professional, and helpful throughout the entire process. He took the time to answer all my questions, made sure I felt comfortable, and never made me feel rushed or pressured. What really stood out to me was his follow-up, he gave me a call the day after my purchase just to check in, make sure everything was going well with the car, and to see if I had any questions. He also encouraged me to reach out anytime ... Read More

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Google - Jul 12, 2025

I had a great experience working with Eleen Bruno when purchasing my car. From the moment I walked in , he was incredibly friendly, professional, and helpful throughout the entire process. He took the time to answer all my questions, made sure I felt comfortable, and never made me feel rushed or pressured. What really stood out to me was his follow-up, he gave me a call the day after my purchase just to check in, make sure everything was going well with the car, and to see if I had any questions. He also encouraged me to reach out anytime if I needed anything, which really made me feel supported even after the sale was complete. I highly recommend Eleen Bruno to anyone looking for a smooth, honest, and friendly car-buying experience!

Great service! I didn’t have an appointment but realized my tire pressure was low. They took me right in to address the issue. They had a a nice working area while I waited and was out in no time. Thank you for making it such a smooth experience, Lexus dealership!

Excellent service

Lexus Kendall is a great Dealer everyone are very nice and friendly.

Efrain was great

It was smooth and easy👏

Overall amazing experience. Assisted by the best, Mr. Eleen Bruno, who went above and beyond in making sure I get my dream car. Highly highly recommend!

Great professional service!

All service went well. Enron was my service adviser. He was courteous and helpful.

I want to share my experience as a customer of Lexus at Kendall. I met the best service advisor ever! His name is Luca Sfara. He is smart, professional, knowledgeable and kind. He greets you with a smile and a relax disposition to help you. Luca sees solutions rather than problems and he does his best so you leave happy! That is exactly what you need when you drop your car for maintenance or any other service. This is the reason why I love my Lexus. I love my car and I love the way they treat me when I ... Read More

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Google - Jul 8, 2025

I want to share my experience as a customer of Lexus at Kendall. I met the best service advisor ever! His name is Luca Sfara. He is smart, professional, knowledgeable and kind. He greets you with a smile and a relax disposition to help you. Luca sees solutions rather than problems and he does his best so you leave happy! That is exactly what you need when you drop your car for maintenance or any other service. This is the reason why I love my Lexus. I love my car and I love the way they treat me when I need a service for my car.

Great efficient service with with a loaner, can’t ask more than that! Thank you, as always.

Quick service on vehicle. Great job.

Prompt, professional and service friendly… they take great care of their Lexus owners!

good coordination w my schedule

⭐️⭐️⭐️⭐️⭐️ 4th of july 2025 😊 My recent visit to Lexus of Kendall was nothing short of extraordinary, an experience that transcends the usual car dealership narrative and enters the realm of storytelling. From the moment I walked through the door, I was greeted with a warmth that made me feel instantly at home. Jose Diaz, the product specialist, was not just knowledgeable—his charisma set the tone for a journey that was both informative and exciting. He didn’t just show me cars; he introduced me to the possibilities each vehicle represented. His expertise and genuine care made the selection process feel ... Read More

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Google - Jul 5, 2025

⭐️⭐️⭐️⭐️⭐️ 4th of july 2025 😊 My recent visit to Lexus of Kendall was nothing short of extraordinary, an experience that transcends the usual car dealership narrative and enters the realm of storytelling. From the moment I walked through the door, I was greeted with a warmth that made me feel instantly at home. Jose Diaz, the product specialist, was not just knowledgeable—his charisma set the tone for a journey that was both informative and exciting. He didn’t just show me cars; he introduced me to the possibilities each vehicle represented. His expertise and genuine care made the selection process feel seamless and highly personalized. The transition to the financing department was smooth and hassle-free, thanks to Giovanni. With the wisdom of a seasoned guide, he demystified the world of numbers and agreements. Giovanni wasn’t just conducting business; he was investing in my understanding and confidence, ensuring every decision was made with clarity. Dainerys at Pini Insurance was the final touch to an already impeccable experience. Her skill in navigating the intricacies of insurance coverage was remarkable. I felt secure knowing my new vehicle was protected by someone who truly cared about my well-being. Every member of the Lexus of Kendall team works in unison, like an orchestra performing a flawless symphony. Their passion is palpable, their dedication undeniable. I left the dealership not just with a new car but with a heart full of gratitude and a story to tell. Lexus of Kendall isn’t just a place to buy a car; it’s a place where dreams are crafted with precision and care. If you are looking for an experience that is both memorable and delightful, this is it. Highly recommended! Much Thanks…..😊

Lexus of Kendall used to be a very professional and customer-focused dealership. I’ve been a loyal customer for over five years, and unfortunately, the quality of service has noticeably declined over time. During my most recent visit, I brought my vehicle in for a routine oil change. At that time, the technician identified an issue with the battery. However, I was not informed that the battery could be replaced under my existing warranty. Months later, I discovered on my own that the battery was still covered. When I contacted the dealership to address the issue and asked to speak ... Read More

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Google - Jul 5, 2025

Lexus of Kendall used to be a very professional and customer-focused dealership. I’ve been a loyal customer for over five years, and unfortunately, the quality of service has noticeably declined over time. During my most recent visit, I brought my vehicle in for a routine oil change. At that time, the technician identified an issue with the battery. However, I was not informed that the battery could be replaced under my existing warranty. Months later, I discovered on my own that the battery was still covered. When I contacted the dealership to address the issue and asked to speak with a manager, I was directed to the assistant manager, Tara. Regrettably, the level of professionalism and customer service I received from Tara was extremely disappointing. For a brand like Lexus, known for its luxury and customer care, it’s disheartening to see such a lack of accountability and courtesy in management. I hope Lexus of Kendall takes this feedback seriously and works on restoring the standard of service that once made them stand out.

As out-of-town buyers, Rayco made the entire process seamless from start to finish. He took the time to send detailed videos of the vehicle, walking us through every aspect we needed to see. He thoroughly covered all the important details, answered every question we had, and made sure we felt completely informed about our purchase before making the trip from the other coast. When we arrived at the dealership, everything was exactly as described. Thanks to Rayco's thorough preparation and communication, the paperwork and final process were remarkably quick and smooth. There were no surprises, no hidden issues, and ... Read More

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Google - Jul 4, 2025

As out-of-town buyers, Rayco made the entire process seamless from start to finish. He took the time to send detailed videos of the vehicle, walking us through every aspect we needed to see. He thoroughly covered all the important details, answered every question we had, and made sure we felt completely informed about our purchase before making the trip from the other coast. When we arrived at the dealership, everything was exactly as described. Thanks to Rayco's thorough preparation and communication, the paperwork and final process were remarkably quick and smooth. There were no surprises, no hidden issues, and no time wasted - just a professional, efficient transaction.

Luca took such great care of me, with professionalism, as well as super efficient. Even the cashier was incredibly friendly and patient.

Service advisor Efrain is very good, very courteous and the service is always very generous

Lexus of Kendall made the whole experience of car buying as good as it gets. From my first interaction with Alex when he handed me two printouts of MSRP, with list price and trim level. This is what you're getting here and this is what you were being offered previously, a highlighter and said highlight the difference. It was so simple and logical. I had a much better car and a much better deal. When I came in to actually purchase the car, I was met with a different individual, William, who is not only pleasant but competent. He ... Read More

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Google - Jul 4, 2025

Lexus of Kendall made the whole experience of car buying as good as it gets. From my first interaction with Alex when he handed me two printouts of MSRP, with list price and trim level. This is what you're getting here and this is what you were being offered previously, a highlighter and said highlight the difference. It was so simple and logical. I had a much better car and a much better deal. When I came in to actually purchase the car, I was met with a different individual, William, who is not only pleasant but competent. He didn't miss a thing including sitting in the car with me and explaining every electronic detail. I don't want to forget to mention Hucou, who made even the financial part of this go smoothly and provided us with an even better deal than we had planned on. I highly recommend Lexus of Kendall. Not to mention their cars are fabulous

Efrain’s, our service advisor is the best. Great service, attention to detail and very polite

Great service

Carlo is very attentive and helpful.

(Translated by Google) My experience with Lexus has been extraordinary. Mr. Luis Rivera has been extremely kind. I came because my car was missing a tire lock, and this gentleman not only helped me with my flat tire, but also ordered my part and other services my car needed at the time. Five-star service and tremendous kindness. They are definitely the best. 🥰 (Original) My experiencia con la Lexus ha sido extraordinaria, el señor Luis Rivera ha sido extremadamente amable. Llegué porque mi carro le falta el candado de gomas y este señor no solo me ayudó con mi ... Read More

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Google - Jul 2, 2025

(Translated by Google) My experience with Lexus has been extraordinary. Mr. Luis Rivera has been extremely kind. I came because my car was missing a tire lock, and this gentleman not only helped me with my flat tire, but also ordered my part and other services my car needed at the time. Five-star service and tremendous kindness. They are definitely the best. 🥰 (Original) My experiencia con la Lexus ha sido extraordinaria, el señor Luis Rivera ha sido extremadamente amable. Llegué porque mi carro le falta el candado de gomas y este señor no solo me ayudó con mi goma ponchada, sino me ordenó mi pieza y otros servicios que mi carro necesitaba en ese momento. Una una atención 5 estrellas y con una amabilidad tremenda. Definitivamente son los mejores 🥰

Maynel was great best lexus service so far don’t go to lexus if Pembroke nor north Miami come to LEXUS OF KENDALL if you want good customer service, all the other dealerships are about volume not quality like here!

Effrain and Sarah were a dream to work with. They helped me resolve my car issue and made the entire process seamless.

Read your contract before you sign anything they like to play games with the finance numbers.

Read at DealerRater

Wonderful experience. Everyone was professional and nice from the moment I left my vehicle all the way until I payed. Eddy was extremely nice and patience. He took the time to explain everything that had to be done to my vehicle. Thank you Eddy for helping me today!

(Translated by Google) Excellent service and extremely attentive, super happy and pleased. (Original) Un excelente servicio y una extremadamente atención súper contento y complacido

Everyone at Lexus of Kendall is very professional and friendly. Service provided was completed in a timely manner.

They really are very good people, excellent staff and great workmanship on my Lexus SC430. I’m very fussy but they are very patient and understanding. I highly recommend them for your next service. Thank you especially Luis and Tara, also the rest of the team. 😉

The service at Lexus of Kendall dealership is great. Both Luis, the service manager and Efrain, my service advisor were excellent!

Great experience very friendly staff

Scheduling my service appointment was easy thru the Lexus website. From the time I arrived for my appointment everything went smoothly. Luca, my service advisor, explained what needed to be done and he kept me updated throughout the day as to when my vehicle would be ready. I would definitely return to Lexus of Kendall.

Eddy Navarro was phenomenal!! Back in February I had the pleasure of meeting Eddy when I had a nail in my tire, he was attentive and did his best efforts to work with me. This past week I took my car for service and once again, Eddy helped me. He was quick and efficient, was able to provide me with a loaner, and once my car was ready he made sure all paperwork was ready and up to date. If you’re looking for great service and attention, I highly recommend Eddy!

Excellent customer service

Awesome, quality service! Thank you Luis!

Service is very efficient and professional. It’s definitely pay a pretty penny but if you want quality service and reliability you choose a reputable place like Lexus of Kendall.

Great service. Friendly staff and nice accommodations.

Service representative went over and beyond my expectations!

Reliable and informative.

(Translated by Google) Excellent service, fast and with very good quality (Original) Excelente servicio Rapido y con muy buena calidad

Excellent customer service. They are fast and reliable. I fully recommend them. Efrain was great.

Great service! Luca helped me out with the service process and got me a rental car that looks like mine, while they were working on it!

Efrain Hazim is a conscientious service advisor and a pleasure to work with on my vehicle.

Flawless service as always!! And the amazing car wash is just like a cherry on top of the cake 😏

Service at Lexus of Kendall has always been very good. Now, with Marylu Acosta as my service representative is great. I have been servicing my Lexus over there for almost 21 years. No complaints.

Exceptional service thank you!!!

(Translated by Google) Hello, excellent service, professional and fast, highly recommended, thank you. (Original) Hola, excelente atención, servicio profesional y rápido, muy recomendado, gracias

GREAT CUSTOMER SERVICE FROM SALES AND FINANCE! After a very bad experience at Mercedes of Naples and Lexus of Pembroke Pines we made the 3 hour trip from the gulf coast to Lexus of Kendall. We were immediately greated by Mr Bruno. He was very patient and professional. Even Mr Taylor of finance was very pleasant to deal with. Highly recommend these two team members.

I brought my car in for service, and when it was finished, I was surprised to be told I had to pay—even though my car is new and came with three oil changes included. Apparently, it wasn’t showing in the system. Thankfully, my service advisor Angel stepped in and, without hesitation, cleared the bill. He was professional, understanding, and handled the situation with no hassle. Angel seems like a stand-up guy and definitely left a great impression!

We had to take our car in while traveling because we had to replace a tire. Eddy in the service department was super nice and helpful. He went above and beyond for us.

Best service I’ve ever had! Quick, friendly and comprehensive.

Excellent

I appreciated the excellence and kindness given during the service of my vehicle - Carlos Salas and Luis Rivera guided me through the process and helped me understand the issue with my car, recording a video of the important parts to maintain. They went above and beyond with transparency during the servicing of my Lexus. Lexus Service is the best!

The people here are great and really make for a great experience. Highly recommend

Lexus Kendall gives the best service to cars and i preffer them because They give me very attentive service and make me feel comfortable. Thank you very much, Lexus Kendall.

Marilyn is an amazing service manager. Always keeping me up to date on my service s. Unfortunately the tech did not refill my windshield fluid as I requested. Everything else was great.

Great service, great employees.

Marilu, thank you for all your service, the best service advisor.

We have a very good experience! Advisor Luca was very professional and efficient. The whole process was smooth and quick.

Excellent service from start to finish. Love the video explaining what was done. M Ascosta is excellent and go me out pretty quickly. He approach and professionalism is absolutely commendable.

Outstanding service from beginning to end and Marylou is truly the best!

Beautiful showroom in good location, this was my first time at this dealership. I am a bit perplexed — customer care was a trademark at Northstar Lexus in San Antonio and you felt like you were important there. So this experience let me down. The service manager did not greet me warmly, did not come shake my hand in the waiting area — he called my name and showed me back to his desk. Not what I expected. I had a 1:00pm appointment for an oil change — he said it would be 2.5-3 hours … that seemed inappropriate for an appointment so we ... Read More

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Google - May 29, 2025

Beautiful showroom in good location, this was my first time at this dealership. I am a bit perplexed — customer care was a trademark at Northstar Lexus in San Antonio and you felt like you were important there. So this experience let me down. The service manager did not greet me warmly, did not come shake my hand in the waiting area — he called my name and showed me back to his desk. Not what I expected. I had a 1:00pm appointment for an oil change — he said it would be 2.5-3 hours … that seemed inappropriate for an appointment so we pushed him and he came back in to say 2hours. Still not great but it was about 2 hrs and 15min. However the car wash and interior cleaning was very good. The multipoint inspection was video’s and texted to me. It seemed appropriate. They identified a possible gasket issue although it isn’t clear which gasket they recommend replacing. So I don’t think it’s a head gasket issue— it’s probably a valve cover gasket. But I am not losing oil. So it may not warrant a repair. The $69 oil change was fantastic but what’s up charging 2.5% for a credit card payment and then having a reader that won’t do touch. I don’t know — it seems to be another flag to me. Maybe this is a great service dealer — but I have doubts.

Outstanding courtesy from everyone specially the professionalism of Marylu Acosta.

By far one of my favorite dealers with THE BEST SERVICE! From purchasing, to vehicle servicing, to simple questions I need answered; THEY GET IT DONE! Special Shoutout to Bryan my Sales Associate and Carlos Salas my Service Advisor for always looking out for me and making sure that all my questions or needs with my vehicle get resolved ASAP! Less than a 24 hour turn around between servicing my vehicle and getting some items fixed on my steering wheel! BEST LEXUS IN MIAMI

Eddie my Service Advisor was very attentive and kind!

Excellent! The staff was very helpful answered all my questions, and had the loaner ready for me the car was clean and with minimal wait time they got an A plus

Always a pleasant experience, my service advisor Marylu is quick to reply and so helpful

(Translated by Google) I received top-notch service, as always. Mr. Juan Soto is an incredible professional, one of the best financiers, and also kind and charming. This is the best dealer in South Florida, by far. I highly recommend it. My experience with this dealer and his staff has been extraordinary. Thank you very much. (Original) Me atendieron de 10 como siempre. El Sr.juan Soto. Es un profesional increíble, un financista de los mejores, además de amable y encantador. Este es el mejor dealer del sur de la Florida, pero por mucho. Lo recomiendo con los ojos cerrados. ... Read More

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Google - May 18, 2025

(Translated by Google) I received top-notch service, as always. Mr. Juan Soto is an incredible professional, one of the best financiers, and also kind and charming. This is the best dealer in South Florida, by far. I highly recommend it. My experience with this dealer and his staff has been extraordinary. Thank you very much. (Original) Me atendieron de 10 como siempre. El Sr.juan Soto. Es un profesional increíble, un financista de los mejores, además de amable y encantador. Este es el mejor dealer del sur de la Florida, pero por mucho. Lo recomiendo con los ojos cerrados. Mi experiencia con este dealer y sus trabajadores ha sido extraordinaria. Muchas Gracias.

I had a fantastic experience today while my car was being serviced. Marylu Acosta ensured that I had an enjoyable and seamless experience while facilitating a quick turnaround. She was professional, knowledgeable, efficient and gave me periodic updates throughout. I couldn't be happier with the level of service I received. 🙂