Customer Testimonials
Carlo at Lexus of Kendall was extremely helpful and patient while I had to change all my tires on my car. He was detailed in explaining the process and kept me apprised of any issues or changes along the way. Thank you Carlo for all your help!
Eddy Navarro was EXCELLENT in helping me maintain my vehicle & keeping it in tip-top condition!! HIGHLY RECOMMENDED!! 😊😊
I got so much help and fast. Service was outstanding!!! I am coming back!!!
Excellent service. Amazing customer service the best and Lucas it’s a 5 star ⭐️ customer care thanks for your service
Eddie was AWESOME in helping me out today & introducing a new way to service my beloved vehicle! HIGHLY RECOMMENDED!!!! 😊😊😊😊
I stopped by the Lexus Service Center near Pinecrest without an appointment. And Carlos got me in right away!” In about an hour and a half, everything was done, and my car was even washed. Outstanding customer service, highly recommended.
No Parking! I tried to go by to look at a new Lexus SUV and there was no parking. I went to Volvo instead.
(Translated by Google) Excellent service from Juan (Original) Excelente service of Juan
Marylu Acosta helped me out and I was in and out in no time. Great service from start to finish.
Great service department very pleasant visit everyone was courteous and friendly Carlo my service guy in particular was very amicable and knowledgeable great asset for the company will be back to deal with Carlo again
Very customer friendly! Cat loaner available, attention to details.
I had an excellent service experience at this Lexus dealership. As soon as I called my service advisor, Marylu, she immediately asked me to bring my vehicle in. When I arrived, a loaner vehicle was already available, which made the entire process incredibly convenient.
Throughout the repair, Marylu kept me informed every step of the way and provided timely updates. What impressed me most was that she even followed up with me the next day to make sure everything was working properly and that I was completely satisfied.
That level of professionalism, communication, and genuine customer care is exactly what ... Read More Google - Aug 5, 2026
Fast excellent service
Pleasant experience. Efficient service. Staff were very warm and friendly.
Excellent service!!
William Corredor was simply amazing! What a great human being. Much more than a car vendor. Best experience with him and actually got us a great deal, without the hassle.
Marylu Acosta best service advisor ive got in 5 years with lexus
Great experience! They were very professional and courteous. They record and send you a video of the service and my car had a recall and gave me a loaner. The following day I got my car back and it was washed!!! Highly recommend them.
Great service. Love my new advisor Marylu!
Mrs Flores, who was the driver who delivered the car was very helpful and polite., Car went for maintenance service,
(Translated by Google) I had an excellent experience. Jorge provided professional and attentive service and was always willing to answer all my questions. Esteban was also very kind and professional, ensuring the entire process was quick and smooth. They both made the experience very pleasant. I highly recommend them!
(Original)
Tuve una excelente experiencia. Jorge me brindó un servicio profesional, atento y siempre estuvo dispuesto a responder todas mis preguntas. Esteban también fue muy amable y profesional, asegurándose de que todo el proceso fuera rápido y sin complicaciones. Ambos hicieron que la experiencia fuera muy agradable. ¡Los ... Read More Google - Jul 27, 2026
Excellent service and professionalism from Mr. Lucas
Maynel was so professional and took the time to explain everything that had to do with servicing the vehicle. I would highly recommend to take their Lexus to be serviced there.
Nothing but excellent and efficient service! Flowers delivered my loaner and returned my car the same day and was so pleasant and helpful! I would highly recommend this dealership and their service to everyone!
Very good service, very informative by your service advisor Eddy Navarro.
I was attended by Maynel at Lexus at the US1, very completed service for my car. Highly recommended!!
Really good experience, 🙏❤️
Luis & Tara are the best!
If you need to get your car serviced. Ask for the Service Advisor, Carlo Salas. He explained every repair and gave me honest opinion on the repair items required on my Lexus! Thank you Carlos!
I had an excellent experience with Lexus of Kendall’s service department. Carlo was professional, friendly, and kept me informed through the process. He made everything smooth and stress-free, and I truly appreciated the outstanding customer service.
Nice staff. They completed the job well I just felt communication could have been a a bit better. They have a text only system when I’m paying allot to maintain my car I would like options and detailed explanations.
5k mile service. Everyone is courteous, efficient, and appreciates you as a client. From the service advisor that greets you at your car and takes down the order asap, to housekeeping handing you a paper towel on the way out the restroom, the immediate access to a luxury rental, the technician’s video of the work being completed, to closing out the paperwork. Highly recommend!
(Translated by Google) Excellent service, top-notch attention. 100% recommended. (Original) Excelente servicio , la atención de primera. 100% recomendado.
It’s a great experience. Everyone is professional and helpful! They brought me espresso ☕️ while I was in the service persons office and sent me a little video of my car getting and inspection 🧐. They keep a clean facility all around and Angie you talk to is in a good mood. They have a Pinecrest Bakery 🥯
Carlos was so helpful during my recent Lexus service. He made the entire process so easy and made sure my car was washed and ready when promised. He knows how to make a customer feel well taken care of.
Punctual, courteous, and thorough. Mechanics did an excellent job. Very pleased.
Great service from start to finish. Friendly staff, efficient, and professional. Highly recommend!
Amazing service, Carlo Salas is the best guy there!
Marylu Acosta is the best service advisor I have ever had. She is always on top of service issues and is a great communicator. Thank you Marylu and Lexus of Kendall.
Great and very professional service.
Luca sfara has the best customer service. Changed my battery and made the process so fast and easy. Best advisor to go to hands down
Always great service, friendly staff and a pleasant experience. Nice accommodations for waiting area. Excellent communication - love the car video walkthrough; highly recommend.
The service was excellent; I was greeted by the service manager, Mr. Luis, who treated me with impeccable professionalism. He answered all my questions and was very efficient. I recommend this place 100%.
Marylu is wonderful! She is great about communicating and getting the work done in a timely way. This location makes getting service done a breeze and everyone is always so kind.
I had an exceptional service experience at Lexus of Kendall, thanks to Efrain Hazim. I always get a little nervous when I have to bring my car in for service, but Efrain immediately put me at ease. He has a positive disposition, took the time to explain everything clearly, and made the entire process feel effortless. They even provided me with a video showing exactly how they performed the inspection, which I had never seen before and really added to my peace of mind.
The waiting area is clean, comfortable, and pleasant, which made the experience even better. It’s ... Read More Google - Jun 30, 2026
William and Giovanni gave great service and attention. Thank you.
(Translated by Google) Excellent service and attention from the entire team, especially Jose Garcia. (Original) Exelente servicio y atencion de todo el equipo en especial de Jose Garcia..
(Translated by Google) I recently had my car serviced by agent Marylu Acosta and received wonderful service; she was very kind and attentive throughout the entire process. I was extremely satisfied. (Original) Recientemente estuve realizando el mantenimiento de mi auto de la mano de la agente Marylu Acosta y recibí un trato maravilloso, muy amable y muy atenta en todo el proceso quede sumamente satisfecho.
Lucas is awesome. He is super nice, intelligent, personable, and truly knows his business. He handles issues professionally and made me feel valued as a customer. Honestly, he is the best thing about this Lexus dealership.
Unfortunately, the facility itself does not reflect the luxury experience that Lexus owners should expect.
The waiting area is unattractive and appears outdated. The coffee machine is placed behind a counter that was clearly not designed for it, forcing customers to bend down awkwardly to operate it. It is an espresso machine, yet half of the menu options do not work. There is no ... Read More Google - Jun 24, 2026
Marylu Acosta was super helpful with the service. Excellent service. Communication and updates during the service process.thanks service advisor and Lexus for customer support.
Writing a long overdue review of our purchase of a Lexus NX from Lexus of Kendall. Buying a car is traditionally an overwhelming and unnecessarily complex experience, but that was not the case at Lexus of Kendall. Patricia (Patty) Warman made our buying experience really easy. She is extremely nice, knowledgeable, and a pleasure to deal with. So much so, I really don't think I would purchase a car from anyone else. I know not only will my next car be a Lexus from Lexus of Kendall, but I will be sure to get it from Patty Warman as ... Read More Google - Jun 23, 2026
This dealership is amazing, I’ve come to service my car here twice and the attention to detail and the customer service is like no other. I would absolutely recommend this for dealership to anyone looking for great service and even better customer service.
(Translated by Google) The best car buying experience ever! Great service, no pressure, and they took the time to explain every detail. Thank you, Geovanni and Williams! Definitely excellent service. (Original) La mejor experiencia comprando un auto , Buen trato , sin presión y se tomaron el tiempo para explicar todos los detalles Gracias Geovanni y Williams Definitivamente excelente servicio
Genuinely impressed with quality of service. Above and beyond any car repair shop I have ever been to.
Excellent experience all around !
(Translated by Google) Excellent service (Original) Servicio excelente
I had an amazing experience with Somwhang Flowers at Lexus Kendall on US-1 in Miami. She delivered my car and was absolutely wonderful to work with. She was professional, courteous, knowledgeable, and made the entire process smooth and stress-free. Her customer service went above and beyond, and I truly appreciate her kindness and attention to detail. Thank you, Somwhang, for making my experience such a great one. I highly recommend her!
This location is top tier and I will be back any and every-time my car needs service. I love being part of the Lexus family and will continue with a service team that prioritizes the customer experience and quality service!
Service advisor Lucas was very professional and always keeping me informed. He wasn’t pushing for extra services. This was my first time serving my vehicle at this dealership and I am very happy with the outcome.
I had an outstanding experience at Lexus of Kendall. The dealership provides exceptional customer service, professionalism, and attention to detail from start to finish. A special thank you to my service advisor, Mariluz, who is simply the best. She was knowledgeable, courteous, attentive, and kept me informed throughout the entire process. Her dedication to customer satisfaction and willingness to go above and beyond made the experience smooth and stress-free. I highly recommend Lexus of Kendall and especially Mariluz to anyone looking for first-class service. Thank you for making every visit a pleasant experience.
Very satisfied, service was quick and efficient and Carlos was very attentive and informative.
My service advisor Carlo is very knowledgable about the service for your vehicle and shares recommendations, the wait time not bad at all for the maintenance what I like most about this Lexus location is that everyone is very polite and check up on you in case you need anything ☺️👍🏻…
Luis the director of Kendall services is very polite and nice and hemakes sure he takes care of customers needs and concerns. If ever in the Kendall area and have a Lexus, bring your car for service you won't be disappointed.
Eddy was super helpful through the whole service process. He kept me abreast of the maintenance being performed on my car and of the performance improvements he recommended. I love receiving a video of work performed on my vehicle as it gives me a visual of whats being done. Thank you Eddy for taking car of my vehicle!!
Thank You Efraín Lewis, Enter You Haven’t Great
Car was serviced in a timely manner. Quick and simple process to get a loaner, and I appreciate the communication regarding the progress of car through service process. All in all a very pleasant experience.
I had an outstanding experience working with Luis Rivera at Lexus of Kendall. From the moment I walked into the dealership, Luis made the entire process smooth, professional, and stress-free. His customer service was truly exceptional.
Luis took the time to answer all of my questions, listened carefully to my needs, and never made me feel pressured. He was knowledgeable, transparent, and genuinely focused on helping me understand the services my car needs!
What impressed me most was his attention to detail, responsiveness, and commitment to ensuring I was completely satisfied every step of the way. It's rare to ... Read More Google - Jun 16, 2026
The service at Lexus of Kendall is highly competent and professional; I highly recommend them—they are excellent. Marilus assisted me and was very efficient; I am very grateful for her service and the great treatment I received. Thank you.
The visit was very good. I hade a loaner car given to me right away. Mi advisor was very professional.
Amazing as always!
Excellent customer service by Marylin. Polite professional, very knowledgeable
Very helpful and friendly service. My sales agent William was great and helpful. The manager Eduardo was very helpful and professional.
I came in from out of state needing an oil change for one of our company fleet vehicles. Mrs. Acosta took care of us as if we had bought the car from this exact location. It was an amazing experience! Coming from another Lexus dealer, I expected good service, but they fully exceeded my expectations. I really appreciate how easy it was to schedule the delivery and pickup of our vehicle. Thanks again, Eddy!
Marylu was amazing she was taking care of multiple customer with a smile all the time . The waiting area was great and the coffee
(Translated by Google) I want to thank Lexus of Kendall for another excellent experience. This is my second lease with them, and once again, everything went perfectly.
Special thanks to José Luis Díaz, who has always been super professional, patient, and transparent throughout the entire process. He helped me find a great option, explained everything clearly, and truly made changing my lease easy and stress-free.
The customer service, the treatment, and the overall experience were excellent. I definitely recommend this dealership and, above all, working with José Luis Díaz if you want to feel well taken care of ... Read More Google - Jun 3, 2026
Jose Luis Diaz is a great salesman l will recommend him to who ever wants to purchase a new or used vehicle 🚗 thank you Jose L Diaz
We just recently purchased a Lexus and our sales person José Luis Diaz was wonderful very helpful. The whole process was very smooth I will definitely recommend Jose if you’re a planning to purchase or lease a Lexus 👍👍👍
Excellent dealership—everyone was very friendly and professional, especially Service Manager Luis, mechanics Orlando and Santiago, and Advisor Eddy.
I had an excellent service experience with Marylu Acosta at Lexus of Kendall. She was professional, knowledgeable, and attentive throughout the entire process. Marylu took the time to explain everything clearly, kept me informed about the status of my vehicle, and made sure all my questions were answered. Her friendly attitude and commitment to customer satisfaction made the experience smooth and stress-free. It is clear that she genuinely cares about her customers and takes pride in providing outstanding service. Thank you, Marylu, for making my experience at Lexus of Kendall a great one!